Duties: Keeps all necessary files and records to ensure that the department is efficiently run. Keeps follow-up files and records actions taken. Converts enquiries and provisional bookings into confirmed bookings. Enters all bookings into the conference and banqueting diary. Communicates regularly with clients by telephone, e-mail and letters. Compiles event information sheets in accordance with Company Policy. Follows Company SOP Adheres to the company credit policy and determines the method of payment for each event. Attends regular meetings with departmental managers to explain the detail of conference and banqueting bookings, as well as with Hotel Management to determine the success of bookings and the methods of approach. Prepares guest accounts in conjunction with the FOM in accordance with the company policies and procedures. Performs other duties as are required by the Food & Beverage, or the General Manager. Managing Banqueting Team Requirements: Grade 12 Certification in management in related field preferred At least 2 years of previous experience as a Banqueting Coordinator or Events Manager Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge) Solid customer service skills Excellent leadership, team building, and management skills Encouragement to team and staff; able to mentor and lead Excellent verbal and written communication skills In-depth understanding of the industry Strict adherence to company policy and procedures, mission statement, and sales goals” Be able to work shifts Own transport essential