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Port Elizabeth: Call Centre posted by Phakisa Holdings

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Job Description

Job Vacancy: Call Centre Operator (Temporary)

Location: Port Elizabeth

Job Purpose:

To provide exceptional customer service by handling inbound and outbound calls, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction while adhering to company policies and quality standards.

Key Responsibilities:

  • Handle incoming customer calls promptly and professionally.
  • Provide accurate information about products, services, and policies.
  • Resolve customer issues and complaints efficiently and courteously.
  • Document all customer interactions and transactions accurately in the CRM system.
  • Follow up with customers as needed to ensure issues are resolved.
  • Meet individual and team targets for call handling time, customer satisfaction, and quality standards.
  • Escalate complex or unresolved issues to supervisors or relevant departments.
  • Maintain up-to-date knowledge of company products, services, and procedures.
  • Adhere to call centre scripts and guidelines while maintaining a friendly and helpful tone.
  • Participate in training and team meetings to improve performance and customer service skills.

Minimum Requirements:

  • Matric (Grade 12) or equivalent qualification
  • Previous experience in a call centre or customer service environment is preferred but not essential
  • Excellent communication skills (verbal and written)
  • Good listening and problem-solving abilities
  • Basic computer literacy and ability to use CRM systems
  • Ability to work under pressure and manage multiple tasks
  • Professional and positive attitude
  • Reliable, punctual, and team-oriented
  • Ability to work shifts, including evenings, weekends, or public holidays if required
View Job  Johannesburg: Software Quality Analyst posted by Goldman Tech



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