Port Elizabeth: Foh Manager posted by HotelJobs

• Manage FOH Operations, Debtors, Housekeeping and Beverage Department

• Maintain Debtor accounts, Invoicing and Statements as well as follow up on payments

• Monthly reporting on Bed occupancy, Room Occupancy as well as complimentary

• Voucher purchase control, update of spreadsheet as well as maintain database

• Maintain travel agent database, update details and folios

Liaise with all departments regarding upcoming group bookings and event bookings, Day sheet

• To spot check hotel rooms to ensure standards are met.

• To ensure correct staffing levels during peak and low occupancies.

• To work shifts, cover reservations when needed

• To ensure control of expenditure is kept within budget. To ensure budgets set are achievable

• To ensure uniforms, linen and towelling and all relevant operating equipment is controlled and sufficient for hotel needs.

• Monitors bar results, stock purchases and stock movement

• Monitors all guest complaints with Management

• Ensures a “good atmosphere” in all outlets

• Ensures guest satisfaction

• Ensures perfect appearance and hygiene of all service staff

• Regularly checks all areas for maintenance requirements and follow up

• Ensures tightest control over Food & Beverage security

• Attend relevant meetings.