Port Elizabeth: Front Office Manager (Hotel) – Port Elizabeth posted by Phoenix Recruitment

April 1, 2026 Jobs in Eastern Cape Central

Phoenix Recruitment

Nelson Mandela Bay

Catering / hospitality

Job Description

About the Role

We are seeking a responsible and experienced Front Office Manager to join our luxury hotel in Port Elizabeth. As the first face visitors see when they enter the hotel, you will be crucial in providing excellent customer service and ensuring a seamless guest experience.

Key Responsibilities

Assign tasks and ensure all staff positions are covered for the duration of shift
Answer phone inquiries, direct calls and provide basic information
Oversee and manage receptionists, and porters
Address complaints and requests with quality customer service skills
Recruit and train new employees
Maintain office equipment such as photocopier, fax machine, telephones etc.
Monitor front desk and ensure all employees comply with all procedures and policies
Oversee mail deliveries, packages, and couriers
Purchase, track, and invoice office supplies
Create, organize, and maintain rosters for all employees
Ensure front desk is covered at all times
Perform bookkeeping, reservations, and clerical duties
Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed
Manage the Room check chart and admin
Manage events and restaurant bookings
Work hand in hand with Maintenance Manager and Exec Housekeeper to ensure rooms are always “guest ready”

Requirements

High school degree or equivalent; or certification in management in related field preferred

Qualifications

At least 3 years of previous experience as a FOM or Assistant front office manager or a related role preferred
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge)
Solid customer service skills
Excellent leadership, team building, and management skills
Encouragement to team and staff; able to mentor and lead
Excellent verbal and written communication skills
In-depth understanding of the industry
Strict adherence to company policy and procedures, mission statement, and sales goals

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Salary & Benefits

Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Nelson Mandela Bay

The catering and hospitality industry in Nelson Mandela Bay is a thriving sector, offering a diverse range of career opportunities for those passionate about delivering exceptional customer experiences. Typically, this field is characterized by a dynamic job market, with many establishments seeking talented individuals to join their teams. Generally, the demand for skilled professionals in this sector remains strong, driven by the region’s growing tourism industry and increasing popularity among locals and international visitors alike.

In terms of salary expectations, catering and hospitality positions in Nelson Mandela Bay typically fall within broad ranges, depending on factors such as experience, company size, and industry sector. While it is difficult to pinpoint exact figures, a common range for entry-level roles can be expected to start around R2 000 – R4 000 per month, increasing to R5 000 – R8 000 per month or more for senior positions. However, it’s essential to note that these are broad estimates and actual salaries may vary significantly depending on individual circumstances.

Common skills required for catering and hospitality roles in Nelson Mandela Bay include excellent communication and interpersonal skills, attention to detail, and a passion for providing exceptional customer service. Typically, employers also look for candidates with experience in food preparation, presentation, and management, as well as the ability to work well under pressure and maintain a positive attitude during peak hours. Additionally, knowledge of health and safety regulations, inventory management, and financial management is often an asset.

The catering and hospitality industry in Nelson Mandela Bay is often dominated by various sectors, including tourism, finance, and manufacturing. Financial services sector establishments, technology industry hotels, and manufacturing sector venues are common employers of catering staff. The region’s diverse landscape also presents opportunities for outdoor events and weddings, which can be a significant source of employment for skilled event coordinators.

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For those looking to advance their careers in the catering and hospitality industry, there are numerous opportunities for development and growth. Common career progression paths include moving into senior management roles, taking on training or mentorship programs, or specializing in specific areas such as food and beverage management or event planning. With dedication and hard work, it’s possible to build a successful and fulfilling career in this dynamic field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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