Port Elizabeth: IT Installation and Support Technician posted by Headhunters

Our client, an IT software company servicing the broader hospitality industry, is currently looking to hire a POS Installation and Support Technician based in Port Elizabeth.

Only PE, Uitenhage and Despatch candidates will be considered for this role.

Requirements:

• Grade 12 / Matric is essential.
• A+ and / or N+ certification or equivalent technical experience.
• Minimum 1 years experience in IT hardware support or onsite technical installations.
• POS, retail, or hospitality technology experience preferred.
• Drivers and Own Reliable Transport Essential.

Responsibilities, but not limited to:

1. Onsite Support and Troubleshooting:

• Resolve onsite technical issues and hardware faults during or after installations.
• Replace or repair faulty POS equipment (e.g., power supplies, printers, terminals).

2. Hardware Installation and Hardware Setup:

• Install POS terminals, printers, cash drawers, scanners, and kitchen display systems.
• Connect all equipment to necessary power, LAN, and networking infrastructure.

3. Onsite Configuration and Testing:

• Configure BIOS settings, network parameters (e.g., static IPs), printer paths, and display settings.
• Load and configure POS client software (under guidance of internal team).

4. Client Liaison and Go-Live Support:

• Deliver professional, client-facing support during go-lives.
• Communicate concerns or risks to internal teams.

5. Documentation and Feedback:

• Complete installation checklists and log work using mobile tools.
• Ensure accurate photos, notes, and client signoffs are captured.

6. General:

• Collect and return hardware stock from office as needed.
• Participate in internal training or technical refreshers.
• Assist during major upgrade or multi-site rollout projects.

Please note that only shortlisted candidates will be contacted. Please consider your application unsuccessful should you not receive a response within two weeks of applying.