Job Description
About the Role
Our client, a Managed Service Provider (MSP), is dedicated to delivering tailor-made ICT solutions to its clients. By leveraging world-leading technologies, the company prides itself on improving the way clients do business. They are seeking an Intermediate Office 365 Support Engineer to provide reliable technical support and managed services to their client base.
Key Responsibilities
- Ticket management of client queries and issues logged telephonically or via email
- Setup and configuration of client software and email accounts, and troubleshooting related issues
- Managing and troubleshooting the Office 365 portal and Exchange
- Hardware support, patch management, and antivirus maintenance using RMM tools
Requirements
- Extensive experience with Office 365, including:
- Managing the Office 365 portal
- User administration (Azure AD Sync or Cloud)
- Advanced mail troubleshooting (spam filtering, mail tracing, DNS record management and best practices)
- Minimum of 4 years experience in desktop support (hardware and software), either onsite or remote
Qualifications
- MCSE (beneficial, but individual Microsoft certifications will also be considered)
Location
The Desktop Technician will be based in Gqeberha (previously known as Port Elizabeth).
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Eastern Cape
The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.
In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.
Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.
The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.
Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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