Port Elizabeth: Senior Duty Manager posted by Bright Placements (PTY) Ltd

• Diploma or Degree in Hospitality Management, Hotel Management, or Tourism (essential).
• Additional training in Customer Service, Front Office Management, or Leadership is advantageous.

Experience:

• Minimum 5 years’ experience in a luxury lodge or 5-star hospitality environment, with at least 2 years in a supervisory or management role.
• Proven track record in guest relations, operations coordination, and team leadership.
• Previous experience in a game reserve or remote lodge setting preferred.
• Familiarity with PMS (Property Management Systems), POS systems, and Microsoft Office Suite.

Skills and Competencies

• Strong leadership and interpersonal communication skills.
• Excellent organizational and multitasking abilities.
• High attention to detail and problem-solving capability.
• Professional guest handling and conflict resolution skills.
• Strong understanding of 5-star service standards.
• Financial awareness and basic administrative proficiency.
• Ability to work under pressure and in a remote location.
• Energetic, hands-on, and guest-focused.

Personal Attributes

• Professional appearance and demeanor.
• Calm, confident, and proactive leader.
• Passion for hospitality, wildlife, and conservation.
• Flexible and adaptable in a dynamic lodge environment.
• Positive attitude and team player.
• Integrity, reliability, and discretion.