Port Elizabeth: Store Floor Supervisor (2IC to Branch Manager) – Port Elizabeth posted by Headhunters

Our client, a well-established, national organization operating within the energy distribution industry, is seeking to employ an experienced Store Floor Supervisor (2IC to Branch Manager), to join their branch in Port Elizabeth.

Awesome opportunity awaits!

Requirements:

• Matric
• Valid drivers licence
• Computer literate (MS Office)
• Strong administrative skills
• Excellent customer service and communication skills
• Strong sales ability with a proven track record
• Attention to detail
• Product knowledge and ability to interpret catalogues
• Well-spoken and well-presented (fluent in English)
• Persuasive, persistent, and results-driven
• Leadership and team supervision skills
• Matric
• Valid drivers licence
• Computer literate (MS Office)
• Strong administrative skills
• Excellent customer service and communication skills

Responsibilities (include but are not limited to):

Branch Operations and Supervision

• Oversee branch operations in the absence of the Retail Branch Manager
• Supervise and support sales staff
• Ensure staff are trained on products and systems
• Maintain a clean, organised, and well-stocked store
• Monitor stock levels and communicate shortages
• Assist with stock takes and cycle counts
• Manage IBTs and stock reconciliations
• Ensure compliance with operational procedures and health and safety standards

Customer Service

• Greet and assist customers in-store
• Provide product advice and recommendations
• Handle customer complaints and resolve issues professionally
• Process refunds with authorisation
• Demonstrate product usage and provide product information
• Ensure high levels of customer satisfaction

Sales

• Drive sales performance and achieve branch targets
• Manage existing and new customer accounts
• Handle quotations and sales orders
• Build and maintain strong customer relationships
• Promote products and grow the customer base
• Minimise lost sales opportunities
• Maintain merchandising displays

Administration

• Manage back orders and communicate ETAs
• Monitor quotations and sales processing
• Assist with debtor and creditor functions
• Process GRVs, GRNs, invoices, and credit notes
• Ensure accurate cash-ups and financial controls
• Maintain asset register and documentation
• Handle IBTs and delivery notes
• Submit required documents to Head Office
• Manage stationery and general office requirements
• Maintain attendance registers and assist with HR admin
• Perform general administrative duties and filing

Key Performance Indicators (KPIs)

• Achievement of branch sales targets
• Customer satisfaction and service levels
• Stock accuracy and control
• Administrative accuracy and efficiency
• Team performance and productivity
• Operational compliance and process adherence

If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.