Job Description
POSITION: TECHNICAL MANAGER
AREA: PORT ELIZABETH
A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a Technical Manager to supervise and lead their team of Technicians that provide technical service-related support and installations and to ensure teamwork and customer satisfaction is driven.
SKILLS AND QUALIFICATIONS:
- Minimum Grade 12
- Experience in a Management capacity advantageous
- Basic networking experience
- Basic Microsoft office knowledge
- Yeastar, Samsung or Panasonic PABX experience
- Basic Mikrotik knowledge advantageous
- Certified in Hikvsion Advantageous
- Must be able to build site solutions i.e. complete site surveys
- Flexible travel and office hours
- Valid Drivers license
- Ability to speak English and Afrikaans advantageous with clear oral and written skills
STAFF MANAGEMENT:
- Management of technicians
- Scheduling of the set-up and installations
- Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them.
- Manage and maintain monthly standby roster and ensure after hour support of standby employees are in place.
- Train technicians or arrange for training on new products or product updates.
- Set goals for performance deadlines in ways that comply with the company’s vision.
- Utilise KPI metrics to help guide team performance through coaching.
CUSTOMER SERVICE
- Attend to customer complaints and resolve or escalate issues accordingly and when necessary, recommend system improvements and/or replacements.
- Drive effective customer service and ensure quality of service is standardised across all technicians
- Create and maintain all relevant records, files and documentation required for seamless customer service
- Set up customer training after installations where necessary.
- Measure, monitor and maintain customer service and satisfaction.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Eastern Cape
The telecommunication industry is a significant sector in Eastern Cape, South Africa, typically offering a range of opportunities for professionals looking to advance their careers. Generally, the job market trends in this field are characterized by a growing demand for skilled workers to support the increasing adoption of digital technologies.
In terms of salary expectations, it’s common for telecommunication professionals to earn salaries that vary widely depending on factors such as level of experience, company size, and industry sector. Typically, entry-level positions may fall within a broad range of R200 000 to R400 000 per annum, while more senior roles can command salaries ranging from R600 000 to R1 500 000 per annum or more. However, it’s essential to note that these are general estimates and actual salaries may differ significantly.
Common skills required for telecommunication roles in Eastern Cape include proficiency in programming languages such as Java or Python, experience with network protocols and architectures, strong analytical and problem-solving skills, excellent communication and teamwork abilities, knowledge of telecommunications regulations and standards, and a solid understanding of software development methodologies. Often, professionals in this field also require certification in areas like CompTIA Network+ or Cisco CCNA.
The telecommunication industry is commonly employed in sectors such as financial services, technology, manufacturing, and government. In addition to these traditional industries, there are also opportunities emerging in the education sector, healthcare, and e-commerce.
Career progression for telecommunication professionals in Eastern Cape can vary depending on individual goals and aspirations. Generally, common career paths include moving into senior technical roles, taking on leadership positions within companies, or transitioning into specialized areas like cybersecurity or data analytics. Development opportunities often include attending industry conferences, participating in training programs, and seeking mentorship from experienced professionals.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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