Duties:
Repair Advice : Deliver prompt and qualified repair advice to the dealership network Commercial vehicles. Vehicle Repair and Diagnosis : Repair, diagnose, and analyze vehicles returned to the Technical Service Center (TSC). Onsite Support (Flying Doctor Function) : Diagnose and repair vehicles directly at dealership locations as needed. Remote Diagnosis : Provide technical support via remote diagnosis to dealers to facilitate repairs. Special Support HV Electric Vehicles : Offer analysis and diagnostics for electric vehicles, ensuring expertise in handling high-voltage systems. Technical Queries : Support the Customer Interaction Centre for all technical queries pertaining to vehicles in the market. Operational Efficiency Minimizing Costs : Reduce operational costs and manage warranty and goodwill expenses through timely and effective dissemination of information to dealers. Technical Service Information : Assess and deliver technical service solutions for product issues to ensure widespread understanding within the Dealer Network. Quality Assurance and Collaboration Collaboration with Quality Divisions : Work alongside Quality Divisions to inform dealers about actions taken to address reported technical issues. Monitoring Effectiveness : Regularly review the effectiveness of diagnostic and repair instructions, ensuring immediate corrective actions for any identified issues. Qualifications: NN Diploma / National Diploma / Degree in Electrical /Mechanical / Electronics Engineering or Motor Mechanic/Auto Electrician Trade Certificate with a VW/AUDI Master / Diagnostic Technician with High voltage technician HVT /HVE Certification
Requirements:
Minimum 5-10 years postgraduate work experience related to mechanical, electrical fault finding and development of technical solutions. Ability to handle automotive product support issues. Familiarity with Aftersales Service systems and processes. Excellent computer skills (MS Office). Problem-solving, task prioritization and multitasking skills. Ability to work effectively under pressure and meet strict deadlines
Technical Product Specialist position available in Nelson Mandela Bay, Port Elizabeth. This job position was posted by . The job has been posted on 2025-02-15 in the Engineering category
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