Job Description
About the Role
We are seeking an experienced and passionate Assistant Lodge Manager to join our luxury 5* Game Lodge in Hoedspruit. The ideal candidate will be detail-oriented, enjoy guest interaction, and possess strong administrative skills. As a natural leader with excellent communication skills, you will be responsible for inspiring and motivating staff, maintaining relationships with guests, tour operators, and internal stakeholders.
Key Responsibilities
- Act as Acting Lodge Manager in the absence of the Lodge Manager
- Take full responsibility for the management of the following teams:
- Front of House: Inspire, stimulate and lead the FOH team
- Maintain the Pan FOH system Day Sheets / Rooming List / Arrival Report
- Reception, Curio Shop and Switch Board Banking, Invoices and Gratuities
- Welcome & Goodbye Site Inspections – Show Time
- Guest Feedback – Centricity Feedback system
- Inspire, stimulate and lead the housekeeping team
- Maintain the Housekeeping standards within the Lodge
- Spot check of rooms & turndowns
- Staff Uniform Control
- Lodge Maintenance: Inspire, stimulate and lead the Lodge Maintenance team
- Control and supervise the Lodge Maintenance teams
- Work closely with the Reserve Maintenance Manager
- Preventative maintenance service schedules
- Staff Accommodation
- Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
- Pest Control
- Health & Safety: Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
- Head up the Lodge Health & Safety committee
- Risk assessments for the Lodge
- Firefighting equipment / drill
- Provide a safe working environment for all staff
- Finance & Budgeting:
- Compiling monthly reports
- Participate in the budget process and managing budget lines
- Budget expenditure & control
- Monthly finance meeting
- Human Resources:
- Staff development and training
- Staff management
- Staff welfare & staff morale
- Inspire, stimulate and lead the team and maintain discipline
- Manage leave cycles and training files
Requirements
- Minimum 5 years Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment
- Hospitality management qualification
- Strong Operational and Financial experience
- High Emotional Intelligence
- Hospitality and service training experience
- Room Division Experience
- Practical with some experience in maintenance
- Valid driver’s license and own transport
- Strong leadership & mentoring skills
- Strong management skills
- Problem solving skills
- Excellent communication and interpersonal skills (listening skills, verbal communication etc)
- Positive attitude, Self-motivated, Confident
- Sense of humour
- Sense of adventure
Qualifications
None mentioned in the original job description.
Salary & Benefits
Monthly package negotiable depending on experience and qualifications. Live-in position with meals on duty. Pension fund. Staff Lodge nights. Work cycle – 21 days – 7 days off. Annual leave – 15 days.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Tshwane
The catering and hospitality industry in Tshwane is experiencing steady growth, with a strong demand for skilled professionals to meet the needs of an expanding tourism sector and a growing corporate market. Typically, careers in this field offer a dynamic work environment, opportunities for career progression, and a sense of job satisfaction that comes from working with people.
Salary ranges for catering and hospitality roles in Tshwane can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may fall within the R30 000 – R50 000 per annum range, while more senior roles or those in larger establishments may command salaries between R80 000 – R150 000 per annum. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly.
Common skills for catering and hospitality professionals include excellent communication and interpersonal skills, the ability to work under pressure, and a focus on providing exceptional customer service. Typically, employers also look for individuals with strong organizational and time management skills, as well as the ability to maintain high standards of hygiene and food safety. Other desirable skills may include experience in inventory management, cash handling, or team leadership.
The industry is often employed by a range of sectors, including financial services companies, technology firms, hotels, restaurants, and event management companies. Many multinationals with operations in South Africa also require catering and hospitality staff to support their employees’ needs.
Career development opportunities are plentiful for those interested in this field. Typically, aspiring professionals can start as junior servers or kitchen assistants and work their way up to more senior roles, such as chefs, restaurant managers, or events coordinators. With experience and further training, they may also be eligible for management positions or even start their own businesses.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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