Pretoria: Clerk: Insurance posted by AtripleA recruitment & temps
Posted on 2025-09-21 00:00:00
| Employer | AtripleA recruitment & temps |
|---|---|
| Category | Other Finance/Accounting |
| Location | Gauteng / Pretoria |
Job Summary
Key responsibilities
1. Attend to Dispute Resolution (TCF)
• Provide administrative support for the effective handling and processing complaints, with the quality of complaints handled being maintained in accordance with client and compliance requirements
• Use the centralized complaints system accurately to effectively capture information for many purposes including monitoring and improvement purposes
• Prioritize workflow/tasks to ensure a reliable service to complainants is maintained at all times and that complaints are addressed within the turnaround standard
• Carry out investigations necessary to resolve noncomplex complaints to provide resolution. Use judgement to consider complaints objectively on behalf of the company and the complainant
• Refer complex complaints to complaints administrators or manager and complaints committee for resolution (including communicating to the complainant) • Maintain accurate records regarding all complaints including the logging, re-direction and referral of correspondence as appropriate
• Accurately draft and send standard correspondence to complainants including communication on acknowledgement, progress and final resolution of complaints
• Handle all follow up enquiries and administration in an effective and efficient manner with a high attention to detail
• Monitor and track complaints cases to identify blockers to the achievement of targets and quality review all complaint outcome letters before dispatch. Report deviations to the complaints manager
• Ensure all outcomes given to our complainants are fair and follow our regulatory guidelines • Liaise with complainants, institutions, managers and staff for the efficient resolution of client complaints. Deliver a superior client service at all times by building relationships based on trust and integrity
• Listen to complainants, understanding their needs and working with them to address their concerns and agree the appropriate solution
• Contribute to the continuous development of the team’s operational functions, systems and services
• Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.
Requirements
• Matric
• Knowledge in complaints resolution
• 2 Years’ Experience in the Insurance Industry
• LTIA, FAIS, FICA (not limited)
Send your CV and latest pay slip to *****@*****.co.za
AtripleA Recruitment and Temps
www.********.co.za
#atriplea #recruitment #vacancy #clerk
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Pretoria
More jobs in Gauteng
Browse Other Finance/Accounting Jobs
Browse AtripleA recruitment & temps Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Pretoria: Travel Consultant – Pretoria posted by Status Staffing
A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPEnbsp nbsp nbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp PermanentSECTORnbsp...
View Job
Travel Consultant – Pretoria
Pretoria East: Chef de Partie posted by Craven Cottage CC
Duties nbspMaintain control of stocks in area of responsibilityMaintain health, hygiene and safety requirementsControl quality, quantity and cost price of...
View Job
Chef de Partie
Pretoria: Pretoria West Automotive Spare Parts Specialist posted by Oostelike Personeel Konsultante
Pretoria West Automotive Replacement Parts SpecialistLegal requirements Must be a South African Citizen with a clean criminal background and ITC no bad debt...
View Job
Pretoria West Automotive Spare Parts Specialist
Pretoria: Silver Lakes Automotive Spare Parts Specialist posted by Oostelike Personeel Konsultante
Silver Lakes Automotive Replacement Parts SpecialistLegal requirements Must be a South African Citizen with a clean criminal background and ITC no bad debt...
View Job
Silver Lakes Automotive Spare Parts Specialist
Pretoria: Automotive Spare Parts Specialist posted by Oostelike Personeel Konsultante
Automotive Replacement Parts SpecialistLegal requirements Must be a South African Citizen with a clean criminal background and ITC no bad debt - checks will...
View Job
Automotive Spare Parts Specialist
Pretoria West: Parts Buyer and Sourcer – Heavy Commercial Vehicles posted by Impala Panel Beaters
We require a parts buyer and sourcer for our Truck Panel Beaters. The candidate must have mechanical background and knowledge of heavy commercial vehicles....
View Job
Parts Buyer and Sourcer – Heavy Commercial Vehicles
Pretoria: SENIOR MACHINE REBUILD TECHNICIAN (Manitou & JLG)
NEW EMPLOYMENT AVAILABLE NUWE WERK BESKIKBAAR IMISEBENZI EKHONA UMSEBENZI OMTSHA OKHOYO MOSEBETSI O MOCHA O FUMANEGANG
View Job
SENIOR MACHINE REBUILD TECHNICIAN (Manitou & JLG)
Pretoria: Project Manager: Business Development (Tourism & Marketing) posted by AtripleA recruitment & temps
Our client in the tourism and marketing division is looking for a project manager in business development to join their team based in PretoriaKey...
View Job
Project Manager
Pretoria North: Candidate Attorney posted by NR Voyiatzakis Attorneys
Law Firm in Pretoria North is seeking the services of a candidate attorney. Applicants must attach a copy of hisher ID, matric certificate, degree and...
View Job
Candidate Attorney
Pretoria North: Operations Manager posted by Network Finance
If yoursquore ready to step up, lead from the front, and be recognised for your operational expertise, this is your opportunity.Qualifications amp...
View Job
Operations Manager
Pretoria: Control Room Operator posted by People Dimension
Job DescriptionDuties Shift work day and night work. Monitoring video alarms in the control room. Minimum Requirements Matric. Valid drivers license and own...
View Job
Control Room Operator
Pretoria: Receptionist posted by Isilumko Staffing
A leading player in the pharmaceutical industry, dedicated to advancing healthcare through innovative solutions. We are currently seeking a dynamic and...
View Job
Receptionist
Pretoria: Junior Sales Representative
Our client is seeking a Junior Sales Representative to join their team, based in Pretoria. Successful candidate will present and sell company products and...
View Job
Junior Sales Representative
Pretoria: Wealth Adviser Assistant posted by Hire Resolve
Job Title Wealth Adviser AssistantLocation PretoriaSalary CompetitiveThe Wealth Adviser Assistant will provide support to Wealth Advisers in a financial...
View Job
Wealth Adviser Assistant
Pretoria East: Personal Assistant – Urgently required posted by AESA
Busy executive requires the urgent assistance of personal assistant who will assist with scheduling of appointments and bookings as well as the day to day...
View Job
Personal Assistant – Urgently required
Pretoria East: Personal Assistant – Urgently required posted by Mendelssohn’s
Managing Director requires the urgent assistance of a personal assistant with scheduling appointments, minute taking during meetings, submitting forecasts,...
View Job
Personal Assistant – Urgently required
Pretoria: Receptionist – Urgently required posted by Mendelssohn’s
Busy Pretoria East based Massage Spa urgently requires the services of a receptionist to make bookings, manage petty cash and overlook basic house cleaning...
View Job
Receptionist – Urgently required
Pretoria: Receptionist – Urgently required posted by AESA
Busy social media marketing division requires a receptionist to schedule appointments and bookings urgently. Applicant must be bilingual English Afrikaans...
View Job
Receptionist – Urgently required
Pretoria North: Creditors Administrator posted by People Dimension
Job DescriptionDutiesJob PurposeResponsible for the companies and its subsidiaries creditors management to mutual satisfaction of company and...
View Job
Creditors Administrator
Pretoria: Retail Manager
Minimum requirements Matric At least 5 years experience in sales and managing retail store and staff Sufficient in Pastel Accounting Will be in charge of...
View Job
Retail Manager
Pretoria East: Authorization and Administrative Nurse – Urgently needed posted by Drs Alberts Bouwer en Jordaan Incorporated
Vacancy for an Authorization and Administrative NurseDr Alberts, Bouwer and Jordaan Inc.Albert Alberts Stem cell Transplant CentrePretoria East...
View Job
Authorization and Administrative Nurse – Urgently needed
Pretoria East: Data & BI Analyst – Credit Sector posted by Network Finance
Our client is a recognized leader in the credit space, helping businesses make smarter lending and risk decisions through innovative solutions. Theyrsquore...
View Job
Data & BI Analyst – Credit Sector
Pretoria: Draughtsman posted by Pro-Match Recruitment
Job Title DraughtsmanLocation Pretoria, South AfricaCompany Sheet Metal ManufacturingIntroductionA Sheet Metal Manufacturing company in Pretoria West is...
View Job
Draughtsman
Pretoria: Finance Manager (CA(SA)) posted by Pro-Match Recruitment
Job Title Finance Manager CASALocation Hermanstad, Pretoria WestExperience Newly Qualified Chartered Accountant 12 years post-articlesSalary Negotiable,...
View Job
Finance Manager (CA(SA))
Pretoria: Shopfitting Estimator posted by Omega HR Solutions
Seeking Experienced Shopfitting Estimator Pretoria East Office-BasedAre you a meticulous Estimator with deep expertise in shopfitting projectsinteriors,...
View Job
Shopfitting Estimator