Pretoria: Desktop Support Technician

User Support & Troubleshooting Provide timely support for desktop, laptop, and mobile device issues. Assist with setup and configuration of hardware, operating systems, and software. Troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Handle user requests related to printers, network connectivity, and peripherals. Escalate complex issues to senior IT staff when necessary. Systems & Cloud Assistance Support users in accessing and navigating cloud-based platforms (Microsoft 365, Azure, etc.). Perform basic account administration, including password resets and access requests. Assist with endpoint protection, updates, and patch management. Learn and contribute to cloud migration and automation initiatives under guidance. Operations & Documentation Maintain accurate records of support requests and resolutions. Update IT documentation and user guides. Contribute to asset management by tracking hardware and software inventory. Follow IT policies and procedures to ensure compliance and security. Experience & Qualifications IT Diploma, CompTIA A/N, or relevant certification (required). 12 years experience in IT support or service desk (preferred). Basic knowledge of Windows desktop environments and Microsoft 365. Familiarity with cloud platforms (Microsoft Azure, Google Workspace, or similar) is an advantage. Strong problem-solving and customer service skills. Good communication skills, with the ability to assist non-technical users. Work Environment Office-based role with occasional remote support. Requires flexibility to assist users across different departments. Hands-on learning and mentorship provided by senior IT team members. Please apply online in the link provided. Unfortunately, we do not consider CVs on Whatsapp or email.