Job Description
About the Role
We are seeking an experienced and skilled Head of Maintenance & Support to join our team in Pretoria East. As a key member of our engineering consulting firm, you will be responsible for ensuring profitable and timely delivery of maintenance and support obligations to clients. You will work closely with our EM/EI Engineering Team and other technical resources to execute maintenance and support demand management, auditing, scheduling, and value addition to clients.
Key Responsibilities
- Perform day-to-day management of the Customer Support technical team, including assignment and scheduling of tasks, approval of leave, and performance management.
- Interface with the engineering team and the engineering manager to allocate and organise resources applied to projects to ensure efficient and effective SLA execution and value addition to clients through deployment of new services, opportunities, upgrades, and hardware.
- Mentor Maintenance and Services technical staff.
- Individual interaction with projects and engineering staff to build and reinforce the company culture of embracing diversity, operational excellence, and teamwork.
- Operational management of Maintenance and Services Department, including assigning tasks/projects, leave approvals, mentoring, etc.
- Financial governance/oversight of all EM/EI maintenance and services undertakings to ensure maximum profitability for the business unit.
- Participation in the negotiation of new and renewal SLAs and contracts to ensure maximum profitability and sustainability.
- Engagement with all SLA clients to maintain customer relations and other related SLA obligations.
- Quality assurance and control with particular emphasis on conformance to customer expectations.
- Participation in the establishment, organization, and implementation of short- and long-term goals, objectives, policies, and operation procedures.
- Risk management, including technical, contractual, financial, Health & Safety, and schedule risks, as well as effective change management.
- Efficient communication to all stakeholders, particularly the customer.
Requirements
- Matric Certificate
- BSc Engineering degree or similar
- Recognised training required by the Occupational Health and Safety Act and Regulations, Act 85 of 1993, including inter alia Responsibilities of employers, HIRA, Incident Investigations, Construction regulations.
Qualifications
- Pr. Eng registration (with ECSA or similar equivalent professional body) ORHVS
Salary & Benefits
- Salary details not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Jobs in Tshwane
Tshwane, the administrative capital of South Africa, is home to a thriving engineering sector that encompasses various industries such as financial services, technology, and manufacturing. Generally, the job market for engineers in Tshwane tends to be competitive, with a high demand for skilled professionals. Typically, engineers in this region can expect to find stable employment opportunities, albeit with varying degrees of seniority and compensation.
When it comes to salary expectations, engineers in Tshwane can generally expect to earn between R800 000 and R1 500 000 per annum, depending on factors such as level of experience, company size, industry sector, and specific job requirements. However, it is essential to note that these figures are broad estimates and may vary significantly depending on individual circumstances.
Common skills required for engineering positions in Tshwane include proficiency in computer-aided design (CAD), programming languages such as Python or C++, and strong analytical and problem-solving skills. Typically, engineers in this region also possess a degree in a relevant field such as mechanical, electrical, or civil engineering, and may hold professional certifications like the Professional Engineer (PE) designation. Other commonly required skills include project management, communication, and teamwork.
Engineering roles are often found across various industry sectors, including financial services, technology, manufacturing, and infrastructure development. The technology industry, in particular, is a significant employer of engineers, with companies like Google and Microsoft often having a presence in Tshwane. Other common industries that employ engineers include the automotive sector, which is well-represented in the city due to its proximity to major manufacturers.
For those interested in pursuing a career in engineering, there are numerous opportunities for professional development and advancement. Typically, senior engineers can expect to take on leadership roles or transition into management positions, while others may opt for specialist fields like research and development or entrepreneurship. With ongoing industry developments and technological advancements, the field of engineering offers a dynamic and rewarding career path for those with the right skills and passion.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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