Pretoria: Information and Liaison Officer

Minimum requirements: Must have completed Grade 12 Must be fully proficient in English and speak at least 1 additional South African language Must have at least 2 – 3 years call centre experience Knowledge of the Consumer Protection Act is advantageous Knowledge of the South African Automotive Industry Code of Conduct will be advantageous Must have the ability to effectively work under pressure Strong computer literacy is needed Be able to handle incoming telephone enquiries, requests for advise and follow-ups on current cases from complainants and industry participants Update and maintain the complaints management system Provide telephonic advice on the Consumer Protection Act Consultant: Heidi Diedericks – Dante Personnel Pretoria Silver Lakes