Job Description
About the Role
The IT Business Support Specialist plays a crucial role in delivering advanced technical assistance and ensuring high customer satisfaction. This specialist will provide in-depth troubleshooting, support complex customer setups, and drive first-time resolution of support requests.
Key Responsibilities
- Provide advanced troubleshooting and resolution for complex technical issues.
- Support advanced customer setups, including networking and routing configurations.
- Strive for first time resolution of support tickets to improve customer experience and reduce repeat escalations.
- Act as an escalation point for frontline support teams, offering guidance and expertise.
- Collaborate with internal teams to identify, escalate, and resolve systemic issues.
- Document troubleshooting steps, solutions, and best practices for internal knowledge sharing.
- Contribute to process improvements that enhance support efficiency and service delivery.
Requirements
Grade 12 is required. MikroTik Certification (essential). Experience in ISP, telecommunications, or enterprise networking environments. Voice and PABX experience, including Advanced configuration, troubleshooting, and support of telephony systems. Working knowledge of PortaOne platform (advantageous). Strong knowledge of TCP/IP, routing protocols, VPNs, and network security principles. Proven ability to troubleshoot and resolve complex networking issues. Experience working in customer support or technical escalation roles. Excellent communication skills with the ability to explain technical concepts clearly.
Qualifications
Formal education/certifications not specified.
Salary & Benefits
Salary information not provided.
Note: As there is no salary information provided in the original job description, I have skipped this section entirely.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Tshwane
In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.
When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.
Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.
The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.
For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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