Our client with a national footprint requires someone to fulfill the following duties: Formal Education: Bachelors Degree in Information Technology, Systems or Engineering or related field from an accredited institution is required; ITIL certification. Experience: 8-10 years relevant ICT experience in operations management; Previous experience of leading an operations management team within an IT capacity; Proven knowledge and experience of delivering technical support services; Demonstrated experience with IT systems and IT management as a senior level with a sequence of increasing responsibilities in large and diverse business settings; Experience in working through major organizational change; A track record of providing infrastructure services to a geographically diverse and complex organisation; A track record of successful large project implementations; Demonstrated ability to work effectively with other managers to achieve key business and technology goals. Knowledge: Managerial abilities at senior level; High level negotiation skills; Project management Relevant regulatory knowledge; System Development Life cycle (SDLC); IT Architecture. Skills: Communication, both verbal (e.g., presentations, seminars, etc.) and written (e.g., reports, articles, etc.); Design Thinking and Group session facilitation; Team leadership. Duties: Ensure policies and procedures are aligned to strategy, legislative, regulatory and internal requirements (including standards and best practice); Plan all aspects of infrastructure environment to optimally deliver service to the Group; Plan staff and resource requirements to deliver on agreed ICT strategy; Manage all infrastructure areas plan, implement, operate, monitor and measure according to the agreed standards and best practices selected; Conduct technology research related to Infrastructure to remain abreast of current developments and future trends; Managing the day to day operational and projects tasks within the IT Infrastructure team; Managing the organizations network infrastructure overseeing network security, ensuring that the network is stable and efficient, and minimizing downtime; Ensure that servers are properly maintained, secure, and optimized for performance; Responsible for managing changes to the IT environment. This includes evaluating new software and hardware, implementing upgrades, and ensuring that all changes are properly documented and tested; Responsible for managing data centers, including ensuring that data is stored securely, managing access, and minimizing the risk of data loss; Keep meticulous records of everything related to systems and processes to ensure consistency and reliability; Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance; Overseeing the annual IT Infrastructure budget and ensuring cost effectiveness; Monitoring daily operations, including server hardware, software and operating systems; Coordinating technology installations, upgrades and maintenance; Selecting and recommending new and replacement hardware and software, when necessary; Testing, troubleshooting and modifying information systems so they operate effectively; Generating performance reports for operating systems and the Service Desk function; Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations; Evaluating technology risks in order to develop a robust disaster recovery plan and backup procedures; Keeping up to date with advances in technology and industry best practice; Demonstrating a deep technical and strategic understanding of the IT Services and Operations; Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors; Managing internal and external communications and being the primary contact of escalation for business issues; Assisting with the management of relationships with external organisations and suppliers.Manage ICT equipment and license portfolio for utilisation, warranty, support and contract compliance; Create asset lifecycle plans for hardware and software; Ensure audit compliance; Implement ITSM, ITIL and other standards relevant to the job role; Discuss and agree Infrastructure elements of Service Level Agreement (SLA) with business; Manage and measure according to SLA; Report to CIO monthly on SLA achievement stats and exception; Create and oversee implementation of development plans for staff; Liaise with business and other members of the ICT management team to ensure alignment.

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