Pretoria: IT INFRASTRUCTURE AND OPERATIONS MANAGER

About the Role

We are seeking an experienced IT Infrastructure and Operations Manager to join our high-performing team in Pretoria. As a strong communicator with proven leadership abilities, you will drive innovation and operational excellence within our respected and forward-thinking organisation. This is an ideal opportunity for a seasoned professional looking to expand their influence and advance their career.

Key Responsibilities

• Ensure policies and procedures are aligned to strategy, legislative, regulatory and internal requirements (including standards and best practice)
• Plan all aspects of infrastructure environment to optimally deliver service to the Group
• Plan staff and resource requirements to deliver on agreed ICT strategy
• Manage all infrastructure areas plan, implement, operate, monitor and measure according to the agreed standards and best practices selected
• Conduct technology research related to Infrastructure to remain abreast of current developments and future trends
• Managing the day to day operational and projects tasks within the IT Infrastructure team
• Managing the organizations network infrastructure overseeing network security, ensuring that the network is stable and efficient, and minimizing downtime
• Ensure that servers are properly maintained, secure, and optimized for performance
• Responsible for managing changes to the IT environment. This includes evaluating new software and hardware, implementing upgrades, and ensuring that all changes are properly documented and tested
• Responsible for managing data centers, including ensuring that data is stored securely, managing access, and minimizing the risk of data loss
• Keep meticulous records of everything related to systems and processes to ensure consistency and reliability
• Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance
• Overseeing the annual IT Infrastructure budget and ensuring cost effectiveness
• Monitoring daily operations, including server hardware, software and operating systems
• Coordinating technology installations, upgrades and maintenance
• Selecting and recommending new and replacement hardware and software, when necessary
• Testing, troubleshooting and modifying information systems so they operate effectively
• Generating performance reports for operating systems and the Service Desk function
• Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations
• Evaluating technology risks in order to develop a robust disaster recovery plan and backup procedures
• Keeping up to date with advances in technology and industry best practice
• Demonstrating a deep technical and strategic understanding of the IT Services and Operations
• Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors
• Managing internal and external communications and being the primary contact of escalation for business issues
• Assisting with the management of relationships with external organisations and suppliers

Requirements

• 8-10 years relevant ICT experience in operations management
• Previous experience of leading an operations management team within an IT capacity
• Proven knowledge and experience of delivering technical support services
• Demonstrated experience with IT systems and IT management as a senior level with a sequence of increasing responsibilities in large and diverse business settings
• Experience in working through major organizational change
• A track record of providing cloud infrastructure services to a geographically diverse and complex organisation
• A track record of successful large project implementations
• Demonstrated ability to work effectively with other managers to achieve key business and technology goals

Qualifications

• Bachelor’s Degree in Information Technology, Systems or Engineering or related field from an accredited institution
• ITIL certification