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Pretoria: IT INFRASTRUCTURE AND OPERATIONS MANAGER posted by HR Option

Pretoria: IT INFRASTRUCTURE AND OPERATIONS MANAGER posted by HR Option

Posted on 2025-07-26 00:00:00

Employer HR Option
Category Other IT/Computer
Location Gauteng  / Pretoria

Job Summary

Our client with a national footprint requires someone to fulfill the following duties:

Formal Education:

  • Bachelor’s Degree in Information Technology, Systems or Engineering or related field from an accredited institution is required;
  • ITIL certification.

Experience:

  • 8-10 years relevant ICT experience in operations management;
  • Previous experience of leading an operations management team within an IT capacity;
  • Proven knowledge and experience of delivering technical support services;
  • Demonstrated experience with IT systems and IT management as a senior level with a sequence of increasing responsibilities in large and diverse business settings;
  • Experience in working through major organizational change;
  • A track record of providing infrastructure services to a geographically diverse and complex organisation;
  • A track record of successful large project implementations;
  • Demonstrated ability to work effectively with other managers to achieve key business and technology goals.

Knowledge:

  • Managerial abilities at senior level;
  • High level negotiation skills;
  • Project management Relevant regulatory knowledge;
  • System Development Life cycle (SDLC);
  • IT Architecture.

Skills:

  • Communication, both verbal (e.g., presentations, seminars, etc.) and written (e.g., reports, articles, etc.);
  • Design Thinking and Group session facilitation;
  • Team leadership.

Duties:

  • Ensure policies and procedures are aligned to strategy, legislative, regulatory and internal requirements (including standards and best practice);
  • Plan all aspects of infrastructure environment to optimally deliver service to the Group;
  • Plan staff and resource requirements to deliver on agreed ICT strategy;
  • Manage all infrastructure areas – plan, implement, operate, monitor and measure according to the agreed standards and best practices selected;
  • Conduct technology research related to Infrastructure to remain abreast of current developments and future trends;
  • Managing the day to day operational and projects tasks within the IT Infrastructure team;
  • Managing the organization’s network infrastructure overseeing network security, ensuring that the network is stable and efficient, and minimizing downtime;
  • Ensure that servers are properly maintained, secure, and optimized for performance;
  • Responsible for managing changes to the IT environment. This includes evaluating new software and hardware, implementing upgrades, and ensuring that all changes are properly documented and tested;
  • Responsible for managing data centers, including ensuring that data is stored securely, managing access, and minimizing the risk of data loss;
  • Keep meticulous records of everything related to systems and processes to ensure consistency and reliability;
  • Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance;

  • Overseeing the annual IT Infrastructure budget and ensuring cost effectiveness;

  • Monitoring daily operations, including server hardware, software and operating systems;

  • Coordinating technology installations, upgrades and maintenance;

  • Selecting and recommending new and replacement hardware and software, when necessary;

  • Testing, troubleshooting and modifying information systems so they operate effectively;

  • Generating performance reports for operating systems and the Service Desk function;

  • Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations;

  • Evaluating technology risks in order to develop a robust disaster recovery plan and backup procedures;

  • Keeping up to date with advances in technology and industry best practice;

  • Demonstrating a deep technical and strategic understanding of the IT Services and Operations;

  • Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors;

  • Managing internal and external communications and being the primary contact of escalation for business issues;

  • Assisting with the management of relationships with external organisations and suppliers.Manage ICT equipment and license portfolio for utilisation, warranty, support and contract compliance;

  • Create asset lifecycle plans for hardware and software;

  • Ensure audit compliance;

  • Implement ITSM, ITIL and other standards relevant to the job role;

  • Discuss and agree Infrastructure elements of Service Level Agreement (SLA) with business;

  • Manage and measure according to SLA;

  • Report to CIO monthly on SLA achievement stats and exception;

  • Create and oversee implementation of development plans for staff;

  • Liaise with business and other members of the ICT management team to ensure alignment.

View Job  Cape Town: C# Software Developer posted by Goldman Tech

 

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