Menu Close

Pretoria: Manager: IT Operations

Pretoria: Manager: IT Operations

Posted on 2025-07-24 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Tshwane  / Pretoria

Job Summary

Job Purpose: To ensure the seamless operation, security, and efficiency of our organization’s IT infrastructure across multiple sites and locations. This includes managing and supporting various operating systems, network protocols, cloud services, and security measures. The role requires a versatile individual capable of performing system and network administration, cloud access management, IT security, and end-user support. Responsible for automating tasks using scripting languages, managing both wired and wireless networks, providing remote desktop support, and troubleshooting hardware and software issues to ensure optimal performance across the organization’s technology landscape. Direct Reports: Senior Systems Administrator Security Engineer IT Systems & Support Technician Minimum education (essential): Diploma in Information Technology or equivalent Bachelors Degree in Computer Science, Information Systems or equivalent Minimum education (desirable): Microsoft 365 Certified: Administrator Expert Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Information Protection and Compliance Administrator Associate Salesforce Certified Administrator Professional Google Workspace Administrator CompTIA Network CompTIA Security CompTIA Cloud ITIL Certified Minimum applicable experience (years): 3 – 5 years relevant experience Required nature of experience: Microsoft Entra ID management of users, groups, and roles. Microsoft 365 conditional access policies and Identity Protection. Microsoft 365 monitoring of security related logs and alerts, on endpoints and identities. On-premises Active Directory Domain Services (AD DS) design, deployment, and management. On-premises Active Directory Certificate Services (AD CS) configuration and management. On-premises endpoint management and configuration using Group Policy . Cloud-based endpoint management and configuration of Windows and Mac endpoints, using tools such as Microsoft Intune. Salesforce CRM administration and management, including user management and security settings. Google Workspace administration and secure configurations. Networking design, configuration and management (physical and logical), including routers, switches and firewalls. Network monitoring and troubleshooting ITIL processes such as Incident Management, Change Management, and Service Desk operations. Scripting languages such as PowerShell, Python, or Bash. Automation configuration management, using tools such as Ansible, Puppet, or Chef. Skills and Knowledge (essential): Microsoft Entra ID Microsoft 365 Google Workspace Salesforce On-Premises Active Directory Windows, Mac and Linux OSStrong understanding of networking Protocols. Physical network components and how to construct a physical network. Logical network components and how to construct a logical network. ITIL Framework Skills and Knowledge (desirable): Microsoft Intune Jumpcloud Microsoft Defender for Endpoint Crowdstrike Microsoft Sentinel AWS OPNSense Firewall Zenarmour VoIP Systems CCTV Systems Team and Vendor Management 10% Increase teams effectiveness with the following: Recruitment, selection and orientation; Training and development; Assign accountabilities and plan; Monitor and appraise job and project results; Develop a climate for offering information and opinions. Ensure the team meets timelines and produces content of the highest quality, always maintaining the professional image of the company, both internally and externally. Ensure that the team has the support, tools and resources it needs to deliver exceptional IT services with security top of mind and to thrive and develop professionally. Evaluate and implement tools to improve productivity and systems efficiency across the IT infrastructure. Manage IT vendors and contracts and renewals including but not limited to ISPs, hardware, MSPs, software licenses). Infrastructure and System Management Centrally manage user access and permissions through single sign on (SSO): create, manage, and delete user accounts and groups, across all systems following the security principle of least privilege. Implement and enforce secure user access controls and security policies. Own the uptime, performance, and resilience of company systems (cloud, network, and on-prem) including monitoring system performance and availability, using tools to track and analyze system and network metrics. Maintain server infrastructure (cloud-first or hybrid) including backups, DR plans, and monitoring. Oversee and manage endpoint management (laptops, MDM, patching) and user lifecycle (onboarding/offboarding). Ensure scalability and reliability of IT platforms (SaaS, IaaS, internal tools) Ensure the efficient and effective operation of internal networks, specifically the HH call center and all related components Recommend and plan required improvements Ensure internet speeds are sufficient and stable Ensure regular maintenance, redundancy and recommend and perform upgrades when required System Administration and Support 30% Implement automation tools to streamline IT operations and report on IT ticket categorisation on a monthly basis. Act on IT support tickets and requests from employees, if escalated or if there are capacity constraints. Drive automation for IT ticket automation, introduction of AI agents to gain efficiencies within the team. Handle escalated technical support requests from the existing support team and promptly address any technical issues in emergency or critical situations. Oversee and manage the resolution of software issues and optimise the support provided to end-users. Develop and maintain scripts for automating routine tasks and system maintenance. Oversee and assist with the planning and execution of scheduled maintenance and the associated recordkeeping of maintenance records. Define and manage Disaster Recovery Strategy for the organization. Support and Service Delivery 30% Define and improve ITIL processes for incident, request, change, and problem management. Monitor ticket volume and the identification of recurring issues with root cause resolution for the elimination thereof. Drive service desk automation for ticket resolution to introduce team efficiencies and ensuring best of breed processes and tools are used. Provide regular updates and metrics to management regarding but not limited to uptime, ticket SLA adherence, backlog management, improvement projects etc. Contribute to IT budget planning and forecasting. Stay updated with the latest industry trends, technologies, and best practices. Recommend upgrades and improvements aligned with company growth and technology goals. QMS, Cybersecurity and Compliance Collaboration 10% Enforce and monitor HIPAA, GDPR and SOC 2 compliance on desktops and mobile device Ensure IT systems comply with industry standards and regulatory requirements, such as HIPAA, GDPR, HITRUST and SOC 2 Create and maintain detailed documentation, workflows, and supporting materials for systems topology, support, and administrative actions. Ensure that QMS guidelines are adhered to. Ensure that all supporting documents are kept up to date. Ensure that all processes are kept relevant as IT landscape changes occur Ensure IT infrastructure supports compliance requirements (e.g., asset tracking, audit trails, patching cadence) and continuously monitor the compliance with IT processes and security rules. Ensure that all Cybersecurity procedures and processes are adhered to. Responsible for ensuring collaboration between the security engineer and the Compliance team for all internal and external security and IT audits and resolution of any non-compliance findings. Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.

View Job  Randburg: Audit Senior posted by Hire Resolve

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Pretoria, Tshwane

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Pretoria: Control-M (MFT) Specialist posted by Sabenza IT & Recruitment

We are seeking a seasoned Control-M MFT Specialist to join a dynamic team responsible for workload automation and secure file transfers. The role demands...


View Job
Control-M (MFT) Specialist

Pretoria: IT INFRASTRUCTURE AND OPERATIONS MANAGER posted by HR Option

Our client with a national footprint requires someone to fulfill the following dutiesFormal EducationBachelorrsquos Degree in Information Technology,...


View Job
IT INFRASTRUCTURE AND OPERATIONS MANAGER

Pretoria: ASSISTANT RESIDENT ENGINEER: ROAD posted by HR Option

This position is site spesific for the duration of the project.The followingFormal EducationDegree or National Diploma in Civil EngineeringExperienceMinimum...


View Job
ASSISTANT RESIDENT ENGINEER

Pretoria: RESIDENT ENGINEER (RE) posted by HR Option

This position is site spesific for the duration of the project.The followingFormal EducationnbspDegree or National Diploma in Civil...

View Job  Cape Town City Centre: Data Integrity and Systems Support Analyst (Agricultural OR Fruit)

View Job
RESIDENT ENGINEER (RE)

Pretoria: HR Administrator posted by People Dimension

IntroductionA leading company within the Property Industry based in Pretoria are looking to recruit a HR Administrator to join their team.Duties amp...


View Job
HR Administrator

Pretoria: Financial Accountant posted by People Dimension

IntroductionA leading electrical and construction group of companies are looking to recruit a Financial Accountant to join their team.Duties amp...


View Job
Financial Accountant

Pretoria: Electrical Engineer posted by The Key Recruitment Group

Global engineering and construction project house in the hydrocarbon, energy, and industrial markets seeks to employ an Electrical Engineer to design,...


View Job
Electrical Engineer

Pretoria: Senior Admitted Attorney posted by People Dimension

IntroductionA leading law firm based in Pretoria are looking for a Senior Attorney to join their team.Duties amp ResponsibilitiesRoad Accident Fund civil...


View Job
Senior Admitted Attorney

Pretoria: Personal Assistant posted by People Dimension

IntroductionA Leading Legal Firm in Arcadia is looking for a PA to assist the CEO.Duties amp ResponsibilitiesExecutive Support amp CommunicationAct as the...


View Job
Personal Assistant

Pretoria: Real Estate Agent posted by People Dimension

IntroductionA leading South African Real Estate Agency is looking for Real Estate Agents with experience to join their dynamic teamDuties amp...


View Job
Real Estate Agent

Pretoria: Front Office & Finance Assistant posted by People Dimension

Position PurposeTo provide professional front-desk reception services while supporting the finance team withjunior-level bookkeeping and debtor collection...


View Job
Front Office & Finance Assistant

Pretoria East: Hardware Engineer posted by Network Finance

Launch Your Career as a Hardware Engineer!My client is seeking an enthusiastic and talented Hardware Engineer to join their dynamic team. In this exciting...

View Job  Midrand: Seasoned Recruitment Consultant

View Job
Hardware Engineer

Pretoria East: Mechatronic Engineer posted by Network Finance

We are currently seeking a passionate and motivated Junior Mechatronic Engineer to join our growing team. This is an excellent opportunity for a recent...


View Job
Mechatronic Engineer

Pretoria East: Senior Electrical Design Engineer posted by Network Finance

We are looking for an experienced and technically skilled Senior Electrical Design Engineer to lead and contribute to complex electrical design projects...


View Job
Senior Electrical Design Engineer

Pretoria: Civil Draughting posted by Hewitt Colenbrander Recruitment

Technical Competencies amp ExperienceUnderstanding of Civil Engineering PrinciplesExperience in Civil3D and Idas software.Technical Drawing amp Blueprint...


View Job
Civil Draughting

Pretoria North: Junior Social Worker – Urgently needed posted by SANCA PRETORIA/SOSHANGUVE

Junior Social work position available at in-patient alcohol and drug rehabilitation Centre in Pretoria North. Requirements Must a valid Social Worker degree...


View Job
Junior Social Worker – Urgently needed

Pretoria: Debt Collections Team Leader posted by Advius (Pty) Ltd

Our Client, a dynamic and fast-growing contact centre specialising in ethical, high-performance debt recovery seeks to employ an energetic, driven and...


View Job
Debt Collections Team Leader

Pretoria: Senior Human Resources Manager posted by Advius (Pty) Ltd

Are you a strategic HR leader ready to make an executive-level impact? Our client, a leading provider of innovative financial technology and transaction...


View Job
Senior Human Resources Manager

Pretoria: IR Consultant posted by Advius (Pty) Ltd

Our client is looking to appoint a skilled and proactive Afrikaans and English speaking Developer to join their team in Pretoria East.Key Responsibilities...


View Job
IR Consultant

Pretoria: Test Automation Technician posted by Sabenza IT & Recruitment

Join Our Tech Revolution as a Test Automation Technician!nbspLocation Pretoria, Gauteng Hybrid amp On-SiteAre you a tech wizard with a passion for...


View Job
Test Automation Technician

Pretoria: Head of Department, Control Systems and Digitization posted by AtripleA recruitment & temps

Job TitleHead of Department, Control Systems and DigitizationJob PurposeOversee the design, development, and testing of control systems and operational...


View Job
Head of Department, Control Systems and Digitization

Pretoria: Recruitment Consultant needed In Pretoria posted by AtripleA recruitment & temps

Recruitment Consultant needed, Pretoria Salary R 5 000, R 10 000 R 15 000 CommNo Role over Targets No Desk feesNo Cold CallingDesired Skills and...


View Job
Recruitment Consultant needed In Pretoria

Pretoria: We currently have a Learnership Available for people living with a Disability posted by AtripleA recruitment & temps

We currently have a Learnership Available for people living with a DisabilityPosition In-store Sales ConsultantLocation PretoriaNationwide!You need to have...


View Job
We currently have a Learnership Available for people living with a Disability

Pretoria: Workshop / Field Service Technician posted by Headhunters

A dynamic opportunity exists for an experienced Workshop Field Service Technicians to join a leading player in the FMCG and food service machinery...


View Job
Workshop / Field Service Technician

Pretoria: Civil Engineer posted by Hewitt Colenbrander Recruitment

Technical Competencies amp ExperienceExperience in Civil3D and Idas software.2 ndash 4 years experience.Experience with sewer plans, master stormwater plans...


View Job
Civil Engineer

Share this to someone who needs a job:
Posted in Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in Tshwane

More Jobs in Your Area