Pretoria: Member Rewards Specialist posted by IT Ridge Technologies

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Job Summary

Description

Member Rewards Programme (The programme) Administration

• Contributing to the development, implementation, and maintenance of standard operating
  procedures (SOP) for the Member Value Programme.
• Providing operations management support to staff by coordinating the weekly and monthly
  activation.
• Coordinating the programme monthly planned campaigns and ensure that all stakeholders
  perform their roles in executing the campaigns successfully.
• Monitoring and providing oversight to ensure that the outsourced customer Service teams
  operate effectively and that continuous improvement measures are in place.

People Management

• Facilitating and assisting in the recruitment process of staff in the department.
• Supervising of staff including interns appointed for driving the onboarding of the company`s members
  at the company`s branches nationally.
• Coordinating efforts between management and the HR department to effectively manage the
  key deliverables of the programme.
• Monitor and measure the staff performance according to the agreed daily and weekly targets.

Member Rewards Platform Administration

• Coordinating with technical development teams in the rollout of new processes and systems.
• Continuously engaging with external solution partners to ensure they deliver on their mandate.
• Identifying programme operational risks and report potential risks that could negatively impact
  the business.

Reporting

• Providing managements with daily and weekly performance and customer service reports
  according to the agreed performance metrics and targets.
• Providing input on EXCO report to Manager: Member Value and other teams.

Project Management Support

• Implementing the planned enhancement phases of the programme.
• Developing and updating business operations processes to support the enhanced programme.
• Training and developing user system testing support in the department

Budget Administration

• Processing weekly and monthly invoices of vouchers and marketing campaigns from service
  providers, as well as providing input on operational budget requirements.

• Post matric qualification in Business Administration, Project Management, Industrial
  Engineering, or Quality Assurance.
• 3 to 5 years working experience in Industrial Engineering, Project Management or Quality
  Assurance environment.
• Previous experience in supervisory operations support, project management, process
  management or a related field is advantageous.
• Financial services sector experience is advantageous.
• Communication skills, Problem solving skills, Project and process management, Attention to
  detail, Organizational skills, Flexibility and adaptability, Analytical skills
• Teamwork

Member Rewards Specialist position available in Gauteng, Pretoria. This job position was posted by IT Ridge Technologies. The job has been posted as a premium ad on 2024-06-08 at 13:01:39 in the Insurance And Investments category

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