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Pretoria: National Client Manager

Pretoria: National Client Manager

Posted on 2025-06-03 00:00:00

Employer Unspecified
Category Sales
Location Tshwane  / Pretoria

Job Summary

Role Overview: The National Client Manager will implement the commercial strategy, execute account development plans, and expand market share. You will build and nurture high-value client relationships, oversee performance metrics, and lead a team to deliver exceptional service and profitable growth in a dynamic FMCG environment. Key Responsibilities: Commercial Strategy Support: Analyze market segments and competitors to identify growth opportunities Contribute to development of client-specific growth strategies Stay current on industry trends, consumer behavior, and competitive landscape Client Service & Engagement: Set and monitor measurable sales targets for each client account Ensure a seamless, high-quality experience across all client touchpoints Develop and implement account plans that align with client goals Client Relationship Management: Proactively engage with clients to understand needs, challenges, and opportunities Conduct regular reviews (face-to-face or virtual) to present performance insights and propose collaboration strategies Implement feedback mechanisms (surveys, review meetings) to gather client insights and address concerns promptly Market Analysis & Expansion: Gather and analyze market intelligence from industry reports, customer feedback, and competitive benchmarking Identify and prioritize new markets or segments for expansion Support formulation of market entry or service-launch strategies Performance Monitoring & Reporting: Track and report on SLAs and key performance indicators (sales, revenue, client satisfaction) Maintain performance dashboards and scorecards for real-time visibility into client metrics Drive a culture of continuous improvement by analyzing trends and implementing corrective actions Team Development & Leadership: Align the commercial team with strategic objectives, ensuring clarity of roles and targets Coach, mentor, and provide constructive feedback to build team capability Participate in recruitment, onboarding, and performance reviews for direct reports Minimum Requirements: Bachelors degree in Commerce, Business Administration, or equivalent Minimum 3 years experience in commercial/client management roles within the FMCG industry (non-negotiable) Proven track record of developing and managing multiple high-value client accounts with measurable revenue growth Strong negotiation skills and contract management experience Proficiency in CRM software and Microsoft Office (Excel, PowerPoint, Word) Excellent analytical, presentation, and communication skills Core Competencies: Strategic Thinking & Long-Term Planning Leadership, Coaching & Team Building Market Research, Financial Analysis & Data-Driven Decision-Making Negotiation & Key Account Management Customer Orientation & Relationship Building Adaptability in a Fast-Paced, Dynamic Environment Innovation, Problem-Solving & Decision-Making Under Pressure If you have not heard from us by 30 June, consider your application unsuccessful.

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