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Pretoria: Reservations Manager posted by Bright Placements (PTY) Ltd

Pretoria: Reservations Manager posted by Bright Placements (PTY) Ltd

Posted on 2025-04-30 00:00:00

Job Summary

Key Responsibilities:

  • Manage the day-to-day operations of the reservations team.
  • Ensure accurate and efficient processing of all bookings.
  • Oversee the preparation and management of reservation reports.
  • Liaise with clients and third-party agents to ensure satisfaction.
  • Manage room inventory and implement strategies to maximize occupancy and revenue.
  • Address customer complaints and resolve issues promptly.
  • Train, motivate, and guide the reservations team to deliver high-quality service.
  • Work closely with other departments to ensure smooth operation and guest satisfaction.

Requirements:
Qualifications:

  • Matric (Grade 12) or equivalent.
  • Relevant Tourism qualification.
  • Proven in-depth knowledge of Excel.
  • Any diploma or degree in a relevant field will be an advantage.

Knowledge & Skills:

  • 5-8 years of experience in a similar role in the hospitality or tourism industry, preferably in reservations/team management.
  • Strong business administration experience.
  • Ability to handle multiple tasks and work under pressure.
  • Excellent judgement and decision-making skills.
  • Self-managed and proactive, with minimal supervision.
  • Energetic, driven, and results-oriented with a passion for delivering high-quality service.
  • Innovative and creative problem-solving abilities.
  • In-depth knowledge of tourism industry operations, including rates, activities, and lodge procedures.
  • Strong team management and leadership skills.
  • Strong customer relations skills with a focus on conflict resolution.
  • Proficiency in Excel; experience with PANstrat or similar software will be an advantage.

Click Go Apply to apply online!


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