Pretoria: Reservations Manager posted by Bright Placements (PTY) Ltd
Posted on 2025-05-19 00:00:00
| Employer | Bright Placements (PTY) Ltd |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Gauteng / Pretoria |
Job Summary
- Manage the day-to-day operations of the reservations team.
- Ensure accurate and efficient processing of all bookings.
- Oversee the preparation and management of reservation reports.
- Liaise with clients and third-party agents to ensure satisfaction.
- Manage room inventory and implement strategies to maximize occupancy and revenue.
- Address customer complaints and resolve issues promptly.
- Train, motivate, and guide the reservations team to deliver high-quality service.
- Work closely with other departments to ensure smooth operation and guest satisfaction.
Requirements:
Qualifications:
- Matric (Grade 12) or equivalent.
- Relevant Tourism qualification.
- Proven in-depth knowledge of Excel.
- Any diploma or degree in a relevant field will be an advantage.
Knowledge & Skills:
- 5-8 years of experience in a similar role in the hospitality or tourism industry, preferably in reservations/team management.
- Strong business administration experience.
- Ability to handle multiple tasks and work under pressure.
- Excellent judgement and decision-making skills.
- Self-managed and proactive, with minimal supervision.
- Energetic, driven, and results-oriented with a passion for delivering high-quality service.
- Innovative and creative problem-solving abilities.
- In-depth knowledge of tourism industry operations, including rates, activities, and lodge procedures.
- Strong team management and leadership skills.
- Strong customer relations skills with a focus on conflict resolution.
- Proficiency in Excel; experience with PANstrat or similar software will be an advantage.
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