Pretoria: Sales Call Centre Agent posted by Numeral Financial Services Group

About the Role

Numeral Financial Services Group is seeking a highly skilled Sales Call Centre Agent to join our team in Pretoria. As the first point of contact between our customers and the Company, you will play a crucial role in setting the tone for customer satisfaction. If you are a salesperson with excellent communication skills, self-motivated, and passionate about delivering exceptional customer experiences, we want to hear from you.

Key Responsibilities

• Meeting with possible investors for the LNDR Club;
• Grow and build the investor Club membership;
• Responsible for presentations to possible investors so as to attain new business;
• Manage and convert leads into sales and ensure outcomes are captured onto the system;
• Inform clients by explaining procedures, answering questions, providing information;
• Reviews customers credit profiles;
• Adheres to affordability regulations functioning within the NCR & the NCA;
• Cold calling and answering of inbound calls in a timely and friendly manner;
• Evaluate problems and complaints of callers and provide proper solutions to them;
• Respond to the needs of customers and provide personalised service;
• Provides information on the company’s products or services and generates interest in the offer;
• Upsells products and services;
• Research needed information using available resources;
• Processes forms and applications;
• Routes calls to other team members whenever needed;
• Makes relevant notes from customer interactions;
• Identify any issues that customers might be struggling with;
• Report on customer feedback;
• Complete call logs and reports;
• Manage & update customer databases;
• Follow-ups on customer calls;
• Boost customer loyalty by offering a proper experience over the phone.

Requirements

• Ability to build strong relationships and effectively identify problems as soon as they arise;
• Analysis of stumbling blocks to find positive solutions and ability to develop alternative solutions to common issues;
• Identify critical factors which will affect certain outcomes, as well as accurately evaluate options and establish priorities;
• Anticipate outcomes and identify consequences;
• Open and honest communication regarding products;
• Actively listen to others to determine approach to be taken and the ability to persuade individuals so as to see reason;
• Successful creation and implementation of negotiation strategy;
• Ability to show empathy with excellent verbal and written communication skills;
• Ability to provide concise and relevant information and able to provide advice when needed;
• Ability to work alongside team to achieve a common goal;
• Be mutually accountable for all projects taken on;
• Ability to encourage differences and opinions;
• Ability to perform tasks in an organised manner;
• Set personal goals and ensure the achievement thereof;
• Plan efficiently and effectively to ensure deadlines are met;
• Ability to remain calm in a situation of conflict;
• Display patience when dealing with stakeholders and team;
• Highly disciplined with a willingness to learn;
• Confident with the ability to apply resilience;
• Cooperative and optimistic;
• High attention to detail.

Salary & Benefits

Salary details not provided.