Pretoria: Senior Manager Client Retention & Growth – Centurion

March 20, 2026 Jobs in Northern Suburbs

Job Description

About the Role

The Senior Manager Client Retention & Growth role is a critical position that drives business profitability and maximizes customer lifetime value through strategic client relationships, retention strategies, and revenue growth. This senior leadership role requires strong collaboration with internal teams to improve service delivery, enhance customer satisfaction, and drive continuous improvement.

Key Responsibilities

Develop and implement retention strategies to maximize client value, strengthen client loyalty, and proactively meet evolving client needs.
Build multi-level relationships within client organizations to enhance engagement and decision-making influence.
Conduct regular market research to identify opportunities and threats in client retention and growth.
Monitor contracted key service metrics, resolve escalations efficiently, and implement client feedback for continuous improvement.
Develop personalized engagement plans for high-value clients to enhance satisfaction and retention.
Collaborate with operations customer support teams to improve service delivery and ensure client satisfaction.
Contribute to the establishment of lagging and leading indicators to report on the success of retention and monetisation strategy.
Resolve any client complaints or issues in a timely manner to maintain a positive relationship.
Conduct regular reviews and site visits to understand evolving client needs and ensure high-quality service.

Requirements

Bachelor’s degree in business administration, sales, marketing, or related field.
Proven record of sales leadership and managing strategic clients with a proactive approach to customer engagement, data-driven decision-making, and collaboration with internal teams.
Experience in client management, retention, or a customer-facing role, particularly in facilities management or related industries.
Familiarity with FM sectors standards and service delivery models.

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Qualifications

No specific qualifications mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Tshwane

In Tshwane, South Africa, the sales profession is an in-demand field across various industries. Typically, sales professionals in this region work in fast-paced environments, where they must possess strong communication and interpersonal skills to effectively engage with clients and close deals. Generally, a career in sales can be rewarding, offering opportunities for growth, development, and financial rewards.

The typical salary range for sales positions in Tshwane is broad and varies depending on factors such as experience, company size, industry sector, and performance. Broadly speaking, entry-level sales roles typically offer salary ranges between R200 000 to R400 000 per annum, while experienced sales professionals can earn salaries ranging from R500 000 to R1 million or more per year, depending on individual performance and the specific industry sector.

Common skills required for a successful career in sales include excellent communication and interpersonal skills, the ability to build rapport with clients, and strong negotiation and problem-solving abilities. Additionally, knowledge of market trends, product information, and industry dynamics is often essential. Other valuable skills include strategic thinking, adaptability, and the ability to work independently and as part of a team.

Sales roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and retail. In these sectors, sales professionals play a critical role in driving business growth, identifying new opportunities, and developing customer relationships.

For those interested in pursuing a career in sales, there are typically several career progression paths available. Typically, entry-level sales roles provide an opportunity to develop skills and gain experience before moving into more senior roles, such as team leader or account manager. With experience and additional training, sales professionals can progress to specialist roles, such as business development manager or sales director.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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