Pretoria: Store Manager posted by Talent Link
Posted on 2025-07-26 00:00:00
| Employer | Talent Link |
|---|---|
| Category | Other Retail |
| Location | Gauteng / Pretoria |
Job Summary
Store Manager Job Profile
This is a hands-on leadership position suited to a proactive, experienced retail professional who thrives in a fast-paced, customer-focused environment. The role requires active involvement across the sales floor, store operations, and team management to ensure service excellence and strong business results.
Key Responsibilities
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Lead from the front, actively working on the shop floor to drive performance and set high standards for service delivery.
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Take full ownership of daily store operations, ensuring all functions from customer service to stock control run efficiently and professionally.
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Drive sales and profitability by identifying business opportunities, setting and monitoring targets, and motivating the team to exceed expectations.
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Personally engage with customers, building relationships and ensuring consistent delivery of exceptional service.
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Coach, mentor, and develop team members on the floor, providing real-time feedback and support to enhance skills and performance.
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Foster a collaborative and accountable team culture, promoting productivity, enthusiasm, and high standards.
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Oversee visual merchandising, stock replenishment, and layout decisions to optimise the store environment and improve sales.
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Ensure the store maintains top standards of cleanliness, presentation, and health & safety, taking initiative to address and resolve issues.
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Perform key administrative duties, including scheduling, reporting, staff performance reviews, and inventory management.
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Lead the recruitment, onboarding, and retention of top retail talent, building a strong and engaged team.
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Remain adaptable and step into any role as needed, including assisting customers, managing stock, or resolving operational issues.
Requirements
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Minimum of 5 years’ experience in a retail management or supervisory position (e.g. FMCG, homeware, fashion, etc.).
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Strong, proven track record of achieving sales targets and improving team performance.
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Deep, practical understanding of store operations, including opening/closing, merchandising, customer service, and stock control.
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Hands-on approach to leadership, with the ability to work alongside the team and set an example in service and performance.
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Excellent people management skills, with experience in training, developing, and holding teams accountable.
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Strong interpersonal and communication skills, with the ability to motivate, guide, and inspire others.
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Technologically confident, with experience using Microsoft Office (Word, Excel, Outlook, PowerPoint) and POS or stock systems (e.g. Cistech, SAP).
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Willingness to work flexible retail hours, including weekends, public holidays, and extended trading periods.
Preferred:
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A diploma or degree in Retail, Business Management, or a related field.
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Background in managing large format or high-volume retail environments with multiple departments.
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