Date | 2024-06-09 |
---|---|
Job Title | Supervisor: Quality Assurance (Insurance) |
Employer | AtripleA recruitment & temps More Information |
Salary | 525000 |
Category | It Computer |
Location |
Gauteng / Pretoria |
Job Summary
Pretoria
Permanent
R525 000 p.a (negotiable)
Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.
Position Description:
• Implement and monitor the QA process (Internal call centres QA)
• Conduct call assessments
• Reporting
• Trend Reviews
• Coach staff for QA/Performance improvement
• Staff training
Requirements:
• Matric
• Qualification in Call Centre Management
• RE 5
• RE 1 (advantage)
• Recognised qualification recognised by FSB
• 3 Years` Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
• 2 Years` Call centre Supervisory experience
Supervisor: Quality Assurance (Insurance) position available in Gauteng, Pretoria. This job position was posted by AtripleA recruitment & temps. The job has been posted as a premium ad on 2024-06-09 at 14:09:39 in the It Computer category
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