Franschhoek: Night Auditor | La Residence posted by The Royal Portfolio
Posted on 2025-07-04 00:00:00
| Employer | The Royal Portfolio |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Western Cape / Franschhoek |
Job Summary
The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 – 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolios Purpose, which is To give our guests a complete experience and a perfect stay”.
MAIN DUTIES & RESPONSIBILITIES
- Adherence to company policies and procedures
- Welcoming all Guest upon arrival
- Dealing with Guest queries and arrange assistance as necessary
- Be on the floors at all times, but also ensuring that the Front Office is staffed all the time to ensure Guests are attended to when browsing through the Curio Shop
- Work hand in hand with the Front Desk team and other departments
- To assist guests with information they need about the services at the hotel and surrounds
- To ensure that every guest leaving the hotel with the best guest service experience
- To assist with escorting departing guests to the door and engaging with them about their stay
- Must be able to build relationships with all Guest
- To build and maintain strong culture in Front Office
- Maintain communication within the Hotel, other departments, as well as security with regards to guests movement
- Ability to work accurately under pressure
- Ensure all relevant reports have been printed and distributed to the respective departments (handovers, breakfast packs, etc.)
- Audit FOH cash up and corresponding account allocations
- Audit hotel transactions and corresponding account allocations
- Run End of Day Function on Opera
- Ensure Front of House, Front Office & the rest of the property grounds is neat and tidy at all times
- Manages Hotel on absence of Department Heads
- Manages night security and facilitate any irregularities
- Ability to take initiative and make judgement calls re complaints (considering spend and adequate gifting / room drops / vouchers)
- Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact details
- Update and share Guest Feedback to executive and management team
- Ensuring night-to-night Guest services such as document handling, wake-up calls etc; all carried out timeously and accurately
REQUIREMENTS & QUALIFICATIONS
- Hospitality Diploma advantageous or at least 2 years experience in a 5* Hotel or 1 years experience in a Front Office environment.
- Demonstrated excellent English written and verbal communication skills.
- A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Teams, Excel, Word, PowerPoint, Outlook.
- Strong organizational skills and ability to multitask.
- Ability to work long hours, day and night, including weekends and holidays.
- International experience in a similar environment and travelling experience will be advantageous.
- Driver’s license essential, own transport a plus.
- Knowledge of Franschhoek and surrounding areas
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Franschhoek
More jobs in Western Cape
Browse Other Tourism/Hospitality Jobs
Browse The Royal Portfolio Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Franschhoek: Assistant Hotel Manager
AreaLocation Franschhoek, Cape Town Job Overview The role of Assistant Hotel Manager is to enhance operational efficiency and service quality by providing...
View Job
Assistant Hotel Manager
Franschhoek: Guest Assistant
AreaLocation Franschhoek, Cape Town Overview We are looking for a Guest Assistant to join our clients esteemed wine estate, renowned for offering luxurious...
View Job
Guest Assistant
Franschhoek: Porter
AreaLocation Franschhoek, Cape Town Role Overview As a Porter Driver you will be responsible for transporting goods, equipment, and guests efficiently and...
View Job
Porter
Franschhoek: Housekeeping Supervisor
AreaLocation Franschhoek, Cape Town Position Overview The Housekeeping Supervisor plays a key role in supporting the Hotel Management Team by supervising...
View Job
Housekeeping Supervisor
Franschhoek: Waiter
AreaLocation Franschhoek, Cape Town Overview An exciting opportunity is available for an experienced and guest-focused Waiter to join a luxury hospitality...
View Job
Waiter
Franschhoek: Pastry Chef
AreaLocation Franschhoek, Cape Town Main Responsibility Responsible for creating a variety of high-quality baked goods and desserts while ensuring...
View Job
Pastry Chef
Franschhoek: Houseman
AreaLocation Franschhoek, Cape Town Overview Our Client is seeking a skilled Houseman to join their prestigious wine estate. This position involves...
View Job
Houseman
Franschhoek: Duty Manager | La Residence
The main purpose of the Duty Manager is to manage and control the daily operations at La Residence. To ensure that the standards of the Royal Portfolio are...
View Job
Duty Manager | La Residence
Franschhoek: Personal Assistant – Franschhoek
Duties Trusted executive assistant and team anchor, ensuring organisation and alignment across departments Central connector, guiding operations and...
View Job
Personal Assistant – Franschhoek
Franschhoek: Payroll Officer
Duties Responsible for the full payroll function for three hotel properties which includes processing and both internal and external reporting. Manage all...
View Job
Payroll Officer
Franschhoek: Restaurant Manager
Duties Training, development and leadership of the team, and ensuring the team have excellent product knowledge. Guest satisfaction in all aspects of food ...
View Job
Restaurant Manager
Franschhoek: Housekeeper
AreaLocation Franschhoek, Cape Town A leading luxury hospitality group known for delivering sophisticated escapes and unique guest experiences is seeking a...
View Job
Housekeeper
Franschhoek: General Worker – Landscaping
Location Franschhoek, Cape Town Job Overview The role offers an opportunity to contribute to maintaining the beauty of the garden and landscaping areas....
View Job
General Worker – Landscaping
Franschhoek: Duty Manager
Area Franschhoek, Cape Town Overview We are seeking a dynamic and experienced Hotel Duty Manager to join our clients prestigious wine estate, renowned for...
View Job
Duty Manager
Franschhoek: Restaurant Supervisor
AreaLocation Franschhoek, Cape Town A renowned luxury hospitality group offering exceptional guest experiences is seeking a Restaurant Supervisor to oversee...
View Job
Restaurant Supervisor
Franschhoek: Night Auditor / Duty Manager Franschhoek
REQUIREMENTS Proven experience as a Duty Manager or similar role Strong leadership skills with the ability to motivate and inspire a diverse team....
View Job
Night Auditor / Duty Manager Franschhoek
Franschhoek: Laundry Lady – Franschhoek
REQUIREMENTS Experience in a high volume laundry housekeeping operations. Guest focused with a passion for service and standards excellence Highly...
View Job
Laundry Lady – Franschhoek
Franschhoek: Payroll Officer posted by Kendrick Recruitment
Payroll Officer Luxury Wine Estate Franschhoek Salary R23,500 R26,500 Negotiable DOE Live OutKendrick Recruitment is currently seeking a detail-oriented...
View Job
Payroll Officer
Franschhoek: Accountant – Franschhoek Hotel posted by HotelJobs
Qualified financial accountant with required for boutique property in Franschhoek.The position allows for part-hybrid candidates, ie 3 days...
View Job
Accountant – Franschhoek Hotel
Franschhoek: Financial Manager – Production posted by Kendrick Recruitment
Financial Manager Production Luxury Wine Estate Franschhoek Salary Negotiable DOEKendrick Recruitment is currently seeking a highly skilled and...
View Job
Financial Manager – Production
Franschhoek: Porter | La Residence posted by The Royal Portfolio
The Porters at La Residence are a vital part of our guests experience during their time with us. From assisting with luggage during arrivals and departures,...
View Job
Porter | La Residence
Franschhoek: Night Auditor | La Residence posted by The Royal Portfolio
The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 - 07.00 daily. In the absence of most staff, and Senior...
View Job
Night Auditor | La Residence
Franschhoek: HOUSEMAN posted by Leeu Collection South Africa (Pty) Ltd.
Experience and SkillsMinimum of 2 years of experience in a luxury hotel or similarKnowledge of cleaning products, techniques and methodsBe able to...
View Job
HOUSEMAN
Franschhoek: Hotel Porter / Driver posted by Leeu Collection South Africa (Pty) Ltd.
The Leeu Collection is known for sophisticated escapes and unique guest experiences. Its ever-expanding luxury hospitality portfolio offers dynamic career...
View Job
Hotel Porter / Driver
Franschhoek: Housekeeping Manager (Executive Housekeeper) posted by Leeu Collection South Africa (Pty) Ltd.
Experience and SkillsMinimum of 5 years of experience in a similar position within a 5 star luxury propertyImpeccable communication skills both written and...
View Job
Housekeeping Manager (Executive Housekeeper)