Job Description
About the Role
The Duty Manager at La Residence plays a crucial role in ensuring the daily operations of the hotel meet the high standards of The Royal Portfolio. This position is critical to delivering exceptional guest experiences and contributing to the company’s purpose of providing a complete experience and perfect stay.
Key Responsibilities
- Provide a warm and professional welcome to guests upon arrival.
- Ensure smooth and efficient check-in and check-out processes.
- Offer personalised concierge services and anticipate guest needs.
- Guide site inspections and escort guests around the property.
- Build and maintain strong relationships with guests.
- Conduct regular room inspections for cleanliness and readiness.
- Co-ordinate with housekeeping for timely room readiness and turn-down services.
- Communicate guest movements to housekeeping.
- Address any maintenance issues promptly.
- Oversee breakfast, lunch, afternoon tea, and dinner services.
- Ensure the restaurant runs smoothly during all service periods.
- Maintain knowledge of the F&B services and industry trends.
- Ensure staff are punctual and dressed according to TRP uniform standards.
- Check set up and tables before service.
- Maintain cleanliness and setup of all guest areas.
- Monitor health and safety standards throughout the hotel.
- Review and manage daily reports (occupancy, guest feedback, maintenance).
- Update and manage guest profiles.
- Support Senior Duty Manager in policy implementation.
- Assist in setting and achieving short and long-term operational goals.
- Participate in and manage specific projects to enhance guest experience.
- Assist and support the Rooms Division and Food & Beverage Department.
- Act as Senior Manager and point of contact in the absence of General Managers.
Requirements
- 5 years’ Experience in a luxury 5* establishment (Required)
- 3 years’ Room Division Experience (Preferred)
- 3 years’ Food & Beverage Experience (Preferred)
- 3 years’ Housekeeping Experience (Preferred)
- 5 years’ Hotel Management Experience (Required)
Qualifications
Diploma in Hospitality (Required)
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Stellenbosch
The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.
Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.
The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.
Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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