Job Description
&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.
As a member of our Centre of Excellence Team, you will play a crucial role in fostering a culture of excellence and continuous learning within our organization. You will collaborate closely with various departments to identify areas for improvement, develop best practices, and provide support to ensure successful implementation of initiatives.
KEY OUTPUTS:
- Analysis and documentation of business processes
- Testing & QA of business processes & productivity
- Help define business process and activity SLAs
- Liaise with business analysts & give input to business process design and modelling
- Administer support systems
- Administer team systems
- Must be a team player
- Must be a process champion
- Must be a customer champion
- Must be a solutioner
- Must be a relationship builder
KNOWLEDGE REQUIRED:
- Microsoft Office is essential (Excel)
- Zoho knowledge is preferable
- Data analysis, manipulation and insight generation is essential
- Travel sector exposure, particularly tour operations is preferable
- Six Sigma methodology and approach is preferable
SKILLS REQUIRED:
- Strong verbal and written communication skills
- Understanding of business processes
- Understanding of the organisation of a company
- Data analysis skills
- Must be analytical with good communication & interpersonal skills
PREVIOUS WORK EXPERIENCE REQUIRED:
- 0-2 years’ experience in this discipline
- Relevant Bachelor’s degree is Beneficial
- Business analyst/process analysis qualification is beneficial
This is a permanent position.
We reserve the right not to make an appointment.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in Gauteng
The travel and tourism industry in Gauteng, South Africa is a dynamic field with a wide range of job opportunities. Typically, the demand for skilled professionals in this sector is high, driven by the growing tourism industry in the country. Generally, travel and tourism positions in Gauteng often involve working with international visitors, locals, or within the community to provide excellent customer service.
When it comes to salaries, very broad ranges can be provided, but actual figures may vary greatly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions in this field may fall within a salary range of R30 000 to R60 000 per annum, while more senior roles can fetch higher salaries, often ranging from R80 000 to R150 000 per annum or more. However, these are general estimates, and actual salaries may be higher or lower, depending on individual circumstances.
Common skills required for travel and tourism positions in Gauteng include excellent communication and interpersonal skills, both written and verbal; a strong understanding of the local culture and customs; the ability to work well under pressure; and proficiency in multiple languages. Additionally, knowledge of online booking systems, hotel management software, or other relevant technology is often beneficial.
The travel and tourism industry in Gauteng is diverse, with various sectors employing professionals in this field. Financial services sector companies, for example, may employ travel agents or tour operators to assist clients with their travel plans. Technology industries, such as e-commerce companies, also require travel experts to help customers navigate the booking process online.
Career development opportunities are available within the travel and tourism industry in Gauteng. Typically, entry-level positions can progress to roles such as customer service managers, sales teams, or even start one’s own travel agency. Further education and training, such as a diploma in hospitality management or tourism studies, can also enhance career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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