Our client is searching for a Credit Controller for a 12 month contract to join their team in Sandton (Hybrid) Main Purpose of Role To ensure that the company gets paid on time, manages its credit risk effectively, and maintains healthy cash flow while protecting customer relationships. Required Minimum Education / Training At least a Degree or National Diploma in Credit Management or Accounting Proficient in MS Office packages i.e. MS Word, Excel, Outlook. Accpac and Microsoft Dynamics knowledge (advantage). Required Minimum Work Experience Minimum of 2 -5 years’ Credit Control and CRM Experience. Strong experience in collecting outstanding debts professionally and within agreed timelines. Technical and Behavioural Competencies Required Technical Microsoft Dynamics package (advantage) Sage300/ Accpac (advantage) MS Office Intermediary to Advanced Excel Strong Reconciliation skills Accounts Receivables Reporting and Analysis skills Credit Management policies and procedures knowledge Familiarity with automation tools (advantage) Good understanding of the order to cash process Behavioural Analytical Establish and maintain solid relationship with customers including all relevant stakeholders Attention to detail Ability to work under pressure and multi-task Team contribution Business acumen Communication skills both written and verbal Negotiation skills Target driven Good Telephone etiquette Problem solving Innovative Time management & prioritisation Customer service orientation Key Performance Areas Ensure policies and procedures are always adhered to Perform credit checks on new and existing customers Creation of customer accounts as per agreed SLA Efficient and timeous collection of payments within target and performance driven KPI’s Follow up on overdue accounts Capturing of customer payments to the correct account Apply customer payments according to customer remittances Distribute customer statements and invoices Meet with customers and arrange payment plan Send demand letters to overdue customers Place overdue accounts on hold. Handover bad debts. Resolving customer queries and ensure all tickets are closed once resolved on ZOHO desk Communicate effectively with internal departments to resolve customer queries Reconciliation of debtor’s accounts Submit debit order run Attend to unpaid debit orders Month end age analysis report with commentary Prepare weekly subsequent payment report Submit weekly age analysis report for overdue accounts Present risk customers to the risk committee bi-weekly Process refunds and adjustment journals Ensure customer master data is up to date and accurate Attend to audit samples during external and internal audit