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Sandton: French Team Leader posted by Merchants SA Pty Ltd

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Job Description

About the Role

We are seeking an experienced French-speaking Team Leader to join our dynamic team in Sandton, South Africa. As a key member of our leadership team, you will be responsible for managing and supporting Team Leaders across our business unit, ensuring operational performance metrics are consistently met.

Key Responsibilities

  • Lead Team Leaders to ensure operational performance metrics are consistently met.
  • People Management: Coach, mentor, and manage Team Leaders.
  • Oversee daily performance and development plans.
  • Conduct performance reviews and maintain HR compliance.
  • Customer Relations: Resolve escalations and ensure service meets contractual expectations.
  • Participate in calibration sessions.
  • Reporting & Administration: Analyse and report business data, Improve reporting tools, Monitor adherence and absenteeism, Ensure smooth onboarding and time sheet accuracy.

Requirements

  • Minimum 6-12 months Team Leader/Supervisory experience
  • 1 year minimum experience in a contact centre
  • Fluency in French and English (fully bilingual)
  • Willing to work in a shifted environment

Qualifications

None specified

Salary & Benefits

Not mentioned

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Travel / tourism Jobs in North Johannesburg

The travel and tourism industry is a significant sector in North Johannesburg, South Africa, with various job opportunities available for those passionate about hospitality and customer service. Typically, the demand for skilled professionals in this field is high, driven by the growth of domestic and international tourism. Generally, the industry offers a diverse range of roles, from front-of-house positions to back-office operations.

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When it comes to salary expectations, it’s common for entry-level travel and tourism jobs to fall within a broad range of R20 000 to R40 000 per annum, depending on experience, company size, and industry sector. Senior or specialized roles can command higher salaries, often ranging from R60 000 to R100 000 per annum, but these figures are not guaranteed and can vary widely. Factors such as the type of accommodation or tour operation, geographical location, and level of responsibility all impact salary ranges.

In terms of common skills required for travel and tourism roles in North Johannesburg, it’s often helpful to have a combination of soft and hard skills, including excellent communication and interpersonal skills, attention to detail, and proficiency in local languages. Other essential skills include basic knowledge of hospitality operations, cash handling, and customer service standards. Familiarity with industry-specific software, such as hotel management systems or online booking platforms, is also highly valued.

The travel and tourism industry is represented across various sectors, including the financial services sector, technology industry, manufacturing sector, and others. Many companies in these industries have significant operations in North Johannesburg, creating a range of job opportunities for those interested in this field. Common destinations for tourists include major cities like Johannesburg and Pretoria, as well as nearby game reserves and natural attractions.

For those looking to advance their careers in travel and tourism, common career progression paths include specializing in areas such as hotel management, destination marketing, or event planning. Ongoing professional development is often essential for career advancement, with many organizations offering training programs, workshops, and mentorship opportunities to support the growth of employees.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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