<p><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Groups & Incentives Operations Consultant | Sandton | Luxury African Safari Company</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><p><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Salary: Negotiable DOE</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><p style="text-align:start"><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Kendrick Recruitment is seeking an experienced and detail-oriented </span></span><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Groups & Incentives Operations Consultant</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"> to join the team of one of our esteemed clients a leading luxury African safari company based in </span></span><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Sandton</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">. This position offers an exciting opportunity for a proactive individual with excellent organisational skills and a strong background in travel coordination.<br></span></span></p><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Key Outputs:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Coordinate and execute land tour programmes and events<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Support the administrative management of travel files with a focus on operational efficiency and quality control<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Travel with groups as required and provide on-site coordination<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Collaborate with Reservations and Operations Managers to ensure profitability and compliance with commercial targets<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Provide proactive operational support to the Groups & Incentives team<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Build and maintain relationships with suppliers while monitoring service levels<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Liaise with accounts teams to manage debtors and flag potential bad debt<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Maintain up-to-date information on all confirmed services<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Assist in the preparation and delivery of travel documentation and operating schedules<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Ensure compliance with country-specific travel restrictions<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Recommend improvements to guest experiences and service delivery<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Escalate client or guest complaints promptly to relevant managers and assist in resolution<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Be on call for emergencies and provide timely updates to clients and managers<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Assist with special projects and duties assigned by management<br></span></span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Knowledge Required:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Strong knowledge of the travel and tourism industry, including current trends and destination management<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Understanding of the companys operating regions and product offerings<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Commercial awareness to support strategic and operational decision-making<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Solid understanding of emergency response protocols and risk mitigation<br></span></span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Qualifications Required:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Minimum 45 years of previous inbound tour consulting experience<br></span></span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Skills Required:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Excellent administrative and time management skills<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Strong attention to detail<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Ability to remain calm and efficient under pressure<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Flexible and adaptable to shifting priorities and technologies<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Excellent verbal and written communication skills<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Proficiency in financial modelling and analysis<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Familiarity with Excel (essential), Tourplan (preferred), MS Office, Teams, and WETU<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Negotiation and analytical skills<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Creative thinking for crafting guest experiences<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Yielding and revenue optimisation skills<br></span></span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Personal Attributes:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Methodical and detail-oriented<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Proactive with strong decision-making and problem-solving capabilities<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Adaptable and calm under pressure<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Strong interpersonal and teamwork skills<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">High levels of perseverance, patience, and energy<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Comfortable with routine tasks and deadlines<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Resilient, decisive, and able to navigate challenges<br></span></span></p></li></ul><p style="text-align:start"><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">This is a fantastic opportunity to work with a highly respected brand in the luxury safari space. If you meet the above criteria and are passionate about creating seamless and memorable group travel experiences, Kendrick Recruitment encourages you to apply.</span></span></p>

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