Job Description
About the Role
Join our team as an Insurance Sales Consultant at CallForce, where you’ll have the opportunity to convert inbound and outbound customer inquiries into insurance policy sales by providing accurate product information, handling objections, and ensuring all interactions comply with regulatory and campaign standards.
Key Responsibilities
- Handle inbound and outbound calls from customers interested in insurance or responding to marketing campaigns.
- Actively listen to understand customer needs and recommend the most suitable policy or package.
- Sell funeral, life and legacy cover plans confidently while maintaining empathy and professionalism.
- Use upselling or cross-selling techniques where relevant (e.g. family cover add-ons).
- Accurately capture and verify customer information, ensuring all regulatory disclosures are made.
- Maintain knowledge of all funeral policy features, terms, exclusions, and benefits.
- Ensure compliance with FAIS, TCF (Treating Customers Fairly), and other industry regulations.
- Meet or exceed sales KPIs, including conversion rate, quality assurance, and call handling targets.
- Handle basic policy-related inquiries and objections efficiently.
- Escalate complex queries or complaints appropriately.
Requirements
- Matric / Grade 12 certificate (compulsory)
- Clear credit and criminal record (vetting required)
- Previous experience selling funeral cover or related insurance is essential
Salary & Benefits
Hours: Local working times
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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