Sandton: Operations Manager posted by Talent on Tap

January 14, 2026 Jobs in Gauteng

Talent on Tap

Gauteng

Other Tourism/Hospitality

Job Description

About the Role

The Assistant Operations Manager will partner with our leadership team to ensure seamless day-to-day operations of our coffee shop portfolio in Sandton, South Africa. You’ll focus on driving consistency, efficiency, and high standards of customer service and product quality across our SA locations. With a passion for specialty coffee, you’ll be the driving force behind enhancing customer satisfaction in Cape Town, Johannesburg, and other SA locations.

Key Responsibilities

Operational Support: Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards.
Team Leadership: Support management of barista teams, fostering a culture of excellence and passion for coffee in SAs urban environments.
Quality Control: Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols.
Inventory & Supply Chain: Help manage inventory processes, supplier relationships relevant for SA operations.
Customer Experience: Drive initiatives enhancing customer satisfaction in our Cape Town, Johannesburg, and other SA locations.
Compliance: Assist in ensuring compliance with health, safety, labour regulations pertinent to SA coffee shop operations.
Reporting & Analysis: Support operational reporting, contributing to data-driven decisions for SA business.
Training & Development: Contribute to training programs for staff development fitting our SA coffee shop teams.
Problem Solving: Provide hands-on support addressing operational challenges across locations.

Requirements

2-3 years’ experience in hospitality/coffee shop operations, preferably in SA or similar markets.
Coffee Passion: Enthusiasm for specialty coffee aligning with our brand ethos.
Leadership Skills: Ability to motivate teams in fast-paced SA urban coffee environments.
Organizational Skills: Strong planning, multitasking abilities fitting dynamic coffee shop ops.
Communication: Excellent communication skills for SA multicultural teams and customers.
Problem-Solving: Aptitude for addressing operational issues pragmatically

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Qualifications

Minimum Bachelor’s degree or equivalent qualification in a relevant field.

How to Apply

Please submit your resume, cover letter, and any other requested documentation via our online application portal. We look forward to receiving your application!

About Other Tourism/Hospitality Jobs in Gauteng

Gauteng, the economic hub of South Africa, is home to a diverse range of industries that cater to various sectors of tourism and hospitality. Typically, job opportunities in this field are abundant, with many companies seeking skilled professionals to manage and operate their establishments. However, the job market can be competitive, and it’s essential for job seekers to have a clear understanding of the industry trends and requirements.

When it comes to salary ranges, those working in tourism and hospitality in Gauteng typically expect broad-based compensation packages that reflect their experience, qualifications, and industry sector. Generally, salaries in this field can range from R500 000 to R2 million per annum, although these figures are subject to variation depending on factors such as the size of the company, industry sector, and individual performance.

Common skills required for roles in tourism and hospitality include excellent customer service skills, strong communication and interpersonal abilities, a solid understanding of operations management principles, attention to detail, analytical thinking, problem-solving skills, and adaptability. Typically, companies also look for professionals with experience in hotel management, event planning, or other related fields.

The industry sectors that commonly employ tourism and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and leisure and entertainment industries. These sectors often have a high demand for skilled staff to manage their establishments, events, and operations.

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Career progression paths in this field are generally linear, with opportunities for advancement into senior management positions or specialized roles such as hotel ownership, event planning, or tourism development. Typically, professionals in this field can expect to gain experience, build their skills, and progress through the ranks, with potential for career growth and development within established companies or as entrepreneurs.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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