Job Description
About the Role
As a Relief Travel Specialist at Wild Dreams Hospitality, you will play a vital role in ensuring seamless operations by stepping in to manage consultant desks during periods of leave, whether sick, annual, or educational. With strong destination knowledge and creative itinerary design skills, you will maintain clear communication with agents, sales teams, and supplier partners while upholding the values of care for people, land, and wildlife.
Key Responsibilities
- Oversee teammates’ desks during consultant leave (sick, annual, or educational) and manage requotes/proposals.
- Assist with brochure quotes and agent/hosted educational bookings in collaboration with Sales.
- Support system implementation and testing of new procedures.
- Chase provisional bookings and follow up on dead leads during quiet periods.
- Load bookings during peak periods and design creative itineraries.
- Maintain clear communication with agents, Sales, supplier partners, and colleagues.
- Participate in rotational emergency duty and weekly early/late shifts.
- Deliver calm, professional service to agents and guests.
- Uphold values of care for people, land, and wildlife.
Requirements
- 3–5 years inbound tour consulting experience required.
- Tourplan, WETU and Microsoft systems knowledge.
- Strong knowledge of South Africa, Southern & East Africa.
- Methodical, creative, patient, energetic, flexible, decisive, and adaptable.
- Excellent interpersonal skills and sense of urgency.
- Passionate about guest delight, diligent, and self-motivated.
- Willing to share knowledge, inspire others, and driven by motivation
- Administration-focused, creative, detail-oriented, adaptable, and resilient under pressure.
- Solid understanding of terms, conditions, product knowledge, and destinations.
- Knowledge of travel industry channels and markets.
- Business acumen for strategy and commercial decisions.
- Sales methodologies, problem-solving, and teamwork.
Qualifications
No formal education or certifications required.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in Gauteng
The travel and tourism industry in Gauteng, South Africa is a dynamic field with a wide range of job opportunities. Typically, the demand for skilled professionals in this sector is high, driven by the growing tourism industry in the country. Generally, travel and tourism positions in Gauteng often involve working with international visitors, locals, or within the community to provide excellent customer service.
When it comes to salaries, very broad ranges can be provided, but actual figures may vary greatly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions in this field may fall within a salary range of R30 000 to R60 000 per annum, while more senior roles can fetch higher salaries, often ranging from R80 000 to R150 000 per annum or more. However, these are general estimates, and actual salaries may be higher or lower, depending on individual circumstances.
Common skills required for travel and tourism positions in Gauteng include excellent communication and interpersonal skills, both written and verbal; a strong understanding of the local culture and customs; the ability to work well under pressure; and proficiency in multiple languages. Additionally, knowledge of online booking systems, hotel management software, or other relevant technology is often beneficial.
The travel and tourism industry in Gauteng is diverse, with various sectors employing professionals in this field. Financial services sector companies, for example, may employ travel agents or tour operators to assist clients with their travel plans. Technology industries, such as e-commerce companies, also require travel experts to help customers navigate the booking process online.
Career development opportunities are available within the travel and tourism industry in Gauteng. Typically, entry-level positions can progress to roles such as customer service managers, sales teams, or even start one’s own travel agency. Further education and training, such as a diploma in hospitality management or tourism studies, can also enhance career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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