Job Description
Core Criteria:
- 3–5 years inbound tour consulting experience required.
- Tourplan, WETU and Microsoft systems knowledge
- Strong knowledge of South Africa, Southern & East Africa.
- Methodical, creative, patient, energetic, flexible, decisive, and adaptable.
- Excellent interpersonal skills and sense of urgency.
- Passionate about guest delight, diligent, and self-motivated.
- Willing to share knowledge, inspire others, and driven by motivation
- Administration-focused, creative, detail-oriented, adaptable, and resilient under pressure.
- Solid understanding of terms, conditions, product knowledge, and destinations.
- Knowledge of travel industry channels and markets.
- Business acumen for strategy and commercial decisions.
- Sales methodologies, problem-solving, and teamwork.
Candidate Responsibilities:
- Oversee teammates’ desks during consultant leave (sick, annual, or educational) and manage requotes/proposals.
- Assist with brochure quotes and agent/hosted educational bookings in collaboration with Sales.
- Support system implementation and testing of new procedures.
- Chase provisional bookings and follow up on dead leads during quiet periods.
- Load bookings during peak periods and design creative itineraries.
- Maintain clear communication with agents, Sales, supplier partners, and colleagues.
- Participate in rotational emergency duty and weekly early/late shifts.
- Deliver calm, professional service to agents and guests.
- Uphold values of care for people, land, and wildlife.
This is a live-out position
Hybrid position in office 2/3 times a week.
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