Sandton: Travel Specialist – Relief posted by Recruitment Matters
Posted on 2025-07-05 00:00:00
| Employer | Recruitment Matters |
|---|---|
| Category | Travel/Tourism |
| Location | Gauteng / Sandton |
Job Summary
Our client is seeking 3 Travel Specialists to join their team.
Responsibilities:
-
Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational – they will be required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals.
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Assisting with brochure quotes.
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Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless.
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Involved in implementation of systems and procedures – assist with testing of systems.
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Stepping in to chase provisional bookings for all the relevant team.
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During the quiet periods, following up on any dead leads.
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Assist in loading of bookings for consultants during peak booking period.
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Creative planning and designing of itineraries.
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Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
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Emergency duty will be on a rotational basis as per the Retail Emergency BOP.
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Working hours early and late shift on a weekly rotational basis.
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Calm and professional manner of servicing agents and guests.
Skills:
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Good interpersonal skills.
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Sense of urgency.
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Passionate about guest delight.
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An independent, curious and “can do it” nature.
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Diligence and self-motivation to meet deadlines and keep on top of your job.
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Willingness/ability to share information and teach and inspire others.
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Be driven by motivation and not targets.
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Must be administration driven.
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Sales process and methodologies.
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Problem-solving skills.
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Teamwork!
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Excellent computer skills including:
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Tourplan advantageous.
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MS Office applications such as Word, Excel, PowerPoint and Outlook.
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WETU.
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Qualifications:
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Minimum of 3 – 5 years previous inbound tour consulting experience required.
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Good understanding of terms and conditions, product knowledge, third party and Company Product destinations.
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Understanding of travel industry channels.
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Understanding and knowledge of the different markets in which the company operates in (Luxury Travel, African Safari’s etc).
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Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
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A passion for delivering service excellence.
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An in-depth knowledge of Tourplan and all Microsoft systems advantageous.
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A good knowledge of South Africa, Southern and East Africa preferable.
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A willingness and aptitude to always assist and learn.
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