Job Description
About the Role
We are seeking an experienced Digital Technical Support & Field Sales Trainer to join our team in Somerset West for an 8-month contract. As a key member of our technical support team, you will provide first-line technical assistance to customers and internal teams, addressing issues related to intraoral scanners, digital workflows, and CoDiagnostiX software. You will also be responsible for delivering engaging training sessions on digital solutions, emphasizing their practical applications.
Key Responsibilities
- Provide first-line technical assistance to customers and internal teams, addressing issues related to intraoral scanners, digital workflows, and CoDiagnostiX software.
- Ensure seamless installation and configuration of hardware and software for new and existing customers.
- Deliver engaging training sessions for customers and internal teams on digital solutions, emphasizing their practical applications.
- Occasionally travel to customer sites to provide hands-on support, troubleshooting, and training.
- Stay up-to-date on the Group’s product portfolio, including CoDiagnostiX, and ensure customers are fully informed of the latest innovations.
- Maintain accurate records of technical support activities, training sessions, and customer interactions.
- Work closely with sales and marketing teams to support customer adoption and satisfaction.
Requirements
- A+ or N+ certification (or equivalent IT qualification).
- 2–4 years of experience in IT support or a related technical role.
- Basic knowledge of IT infrastructure, including hardware, software, and networking.
- Experience with CAD/CAM systems, dental software, or CoDiagnostiX is an advantage.
Qualifications
No formal education/certifications mentioned.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Medical Jobs in Western Cape
The Western Cape, with its vibrant economy and diverse industries, presents a promising career landscape for medical professionals. Generally, the demand for healthcare workers is high across various sectors, from private hospitals to government facilities. Typically, these roles involve working closely with patients, developing treatment plans, and collaborating with other healthcare professionals.
When it comes to salary expectations, it’s common for medical positions in the Western Cape to fall within broad ranges of R500 000 to R1 500 000 per annum, depending on factors such as level of experience, company size, and industry sector. Often, senior roles or those in more specialized fields can command higher salaries. However, it’s essential to note that these are general estimates and actual salaries may vary.
Common skills required for medical positions in the Western Cape include a strong foundation in medicine, excellent communication and interpersonal skills, the ability to work under pressure, and proficiency in electronic health records systems. Typically, healthcare professionals with experience in emergency medicine, critical care, or pediatrics may be in high demand. Additionally, many employers value candidates with experience in patient management, medical research, and quality improvement initiatives.
The Western Cape is home to various industries that commonly employ medical professionals, including the financial services sector, technology industry, manufacturing sector, and public healthcare system. Often, these roles involve working closely with patients, developing treatment plans, and collaborating with other healthcare professionals. Career development opportunities in this field are generally good, with many employers investing in training and professional development programs.
Typically, career progression paths for medical professionals in the Western Cape may include moving into senior leadership positions, pursuing specialized certifications or qualifications, or taking on roles in research and development. Generally, there are many opportunities for advancement and growth within this field, particularly for those who demonstrate a commitment to ongoing learning and professional development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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