| Date | 2024-06-09 |
|---|---|
| Job Title | Intermediate Support Engineer |
| Employer | ARCS More Information |
| Salary | 30000 |
| Category | It Computer |
| Location |
Western Cape / Somerset West |
Job Summary
Qualifications and Experience:
- 2+ years of experience in technical support, preferably in a SaaS environment
- Experience with Databases
- Postman
- Bash / PowerShell or VBScript
- Strong technical knowledge of cloud computing and web-based applications
- Familiarity with ticketing systems, particularly ConnectWise Manage is helpful
- Experience with SQL and scripting a plus
Responsibilities:
- Troubleshoot and resolve customer issues related to their platform.
- Document and track customer inquiries and resolutions in their ticketing system.
- Collaborate with the development team and projects team to escalate complex issues and ensure timely resolution.
- Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner.
- Proactively identify and suggest solutions to improve the customer experience.
- Excellent written and verbal communication skills
Intermediate Support Engineer position available in Western Cape, Somerset West. This job position was posted by ARCS. The job has been posted as a char8000 ad on 2024-06-09 at 01:02:37 in the It Computer category
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