Job Description
Our client in the Retail Industry is currently looking to employ an Assistant Store Manager, based in Jeffreys Bay
Requirements:
- Matric / Grade 12.
- Financial / Administration Diploma or equivalent 3-year qualification (advantageous).
- Minimum of 12 years experience in store retail administration or management.
- Experience across stock management, cash office, reporting, expense control, and customer service.
- Human Resources exposure will be an advantage.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
- Experience with SAP / Unisolv / SuccessFactors is an advantage.
Responsibilities and expectations but not limited to:
Store Inventory:
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Manage and report on all store inventory counts, including planning, investigation, and implementation.
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Investigate and rectify negative GP values, dormant stock, and stock discrepancies.
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Ensure physical stock matches SAP inventory ledger.
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Manage shrinkage, consumables, and goods in transit within store targets.
Customer Service:
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Ensure above-expectation customer service at all times.
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Oversee customer request system and loyalty programme signups.
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Ensure accurate processing of loyalty points and prompt resolution of queries.
Cash Office and Cashiers:
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Manage all store cash resources, takings, floats, and banking in compliance with procedures.
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Investigate tender discrepancies, returns, and auto receipts.
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Ensure transaction accuracy, completeness, and internal control compliance.
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Monitor cashier productivity, service levels, and overtime spend.
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Oversee daily reconciliation, run-end signoffs, and collections procedures.
Receiving and Capturing:
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Oversee goods receiving, returns, and credits.
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Ensure accuracy and completeness of branch transactions.
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Maintain transaction integrity in compliance with internal controls.
Store Profitability:
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Assist in preparing and maintaining the store budget.
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Control and monitor expense-related items within budget.
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Ensure monthly adjustment of stock to correct GL accounts.
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Report on expense-related items to store management.
Store Administration:
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Disseminate and report information between store and departments to align goals.
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Support and facilitate audits.
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Assist the Store Manager with operational duties to optimise store efficiency.
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Drive continuous improvement initiatives within direct areas of responsibility.
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Ensure compliance with deadlines and policies.
Team Management:
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Manage HR processes, submissions, and documentation.
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Oversee workforce management systems (e.g., KRONOS).
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Implement performance management and staff development plans.
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Mentor, train, and develop team members for growth.
General:
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Maintain housekeeping and hygiene standards.
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Adhere to all policies, SOPs, and health and safety regulations.
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Ensure professional conduct, uniform, and personal appearance at all times.
Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.
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