Job Description
About the Role
The AV Field Service Technician is a critical role within our organization, responsible for providing technical support to clients via remote/telephonic means and conducting site visits to resolve any issues that arise. As an AV Field Service Technician, you will be the face of our company, interacting with clients and suppliers to deliver exceptional service.
Key Responsibilities
- Responding to calls logged by clients
- Providing remote/telephonic support
- Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time
- Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time
- Understanding each client’s Service Level Agreement contract and adhering to the required service
- Scheduling and completing preventative maintenance, including compiling full maintenance reports after work is completed
- Advanced fault-finding
- Comprehensive knowledge of wiring, cable termination, and best practice standards
- Video Conferencing and Audio Visual Equipment Configuration
- Preparing properly before attending to a site
- Liaising with suppliers and senior staff to resolve issues
- Doing installations when no Field Service work is required
- Being available to work overtime when required
- Being available to travel for work when required
- Being on stand-by when required
- Completing training when not attending to a client
Requirements
- Senior Certificate Essential
- A minimum of 2-4 years’ audio visual experience
- Strong knowledge of Audio Visual systems
- AMX, Crestron, and Clear One qualifications are a strong advantage
- Must have valid Driver’s license
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
- 3G and cellphone allowance
- Travelled reimbursed
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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