Role: The Business Analyst (BA), blended with application testing and support triage, will act as a critical bridge between stakeholders and the development team. The role ensures business needs are correctly understood, documented and translated into technical solutions, that delivery is efficient as a result, and quality assurance is embedded throughout the process. This hybrid role is essential to reducing rework, accelerating delivery, and improving support responsiveness across the companies digital ecosystem. The position is a full-time, predominantly remote role, sitting within the Technology team and reporting to the Project Management Office. Responsibilities Requirements Analysis and Documentation Engage with stakeholders, end users, and subject matter experts within the Team and across Member Firms, to understand business needs. Capture, analyse and document functional and non-functional requirements. Translate business needs into structured technical requirements Create Business Requirement Documents, Functional Specifications and epics, user stories and test cases. Prepare process maps and workflow diagrams. Process Improvement Identify areas for process optimisation. Develop mechanisms for performance monitoring and continuous improvement. Functional application testing and quality assurance Support preparation of acceptance criteria and test plans. Perform user acceptance testing. Review defects and work with the development team to resolve issues. Support triage Stakeholder Management Facilitate workshops and meetings to align different viewpoints. Provide updates to PMO and project sponsors on progress and risks. Help ensure business value is delivered throughout the project lifecycle. Implementation Support. Develop training materials. Support the delivery of training sessions to end users and internal teams. Competencies Strong analytical mindset with the ability to identify and articulate requirements clearly. High attention to detail, spotting inconsistencies, omissions and ambiguities in requirements, documentation and testing. Effective communicator, able to engage both technical and non-technical stakeholders across globally distributed and remote teams. Ability to manage multiple streams of work and balance competing priorities. Comfortable with shifting priorities and evolving environments. Strong collaboration skills with cross-functional teams. Problem-solving and critical thinking skills. Adaptable in the face of frequent changes, delays or unexpected events. Commitment to process improvement, risk awareness and cost control. Education/Experience At least 5 years experience in a business analysis role within a technology delivery environment Hands on experience in application testing and quality assurance Exposure to support triage or incident management processes Professional qualifications such as IIBA or ISTQB desirable Experience developing wireframes and working with Figma (or similar tools) desireable Skills and Abilities Skilled in writing user stories, acceptance criteria and test plans for bespoke software solutions. Competent in defect management, root cause analysis and testing practices. Experienced in producing clear documentation and structured requirements. Familiar with web applications, databases, APIs and system integrations. Knowledge of Agile methodologies and iterative delivery models. Knowledge of testing methodologies and tools. Hands-on experience in application testing, quality assurance and incident triage. Skilled in planning and tracking project timelines. Competent in change management practices. Ability to accurately complete and maintain reports/records in a timely and clear manner. Skilled in data collection, research and analysis. Ability to present information and respond effectively in one-to-one or small group situations with colleagues and third parties. Reporting and Governance Reports to PMO Embedded within sprint teams, accountable to the Project Manager Reviewed on a six-month cycle against KPIs and stakeholder feedback
