<p><span style="color:rgb(0, 0, 0);">???????? ??????????? ?? ????????? ??????? ? ???? ??????? ??? ? ?????? ???? ????? ?? ????????</span></p><p style="text-align:start"><span style="color:rgb(0, 0, 0);">This is an exciting opportunity to oversee all operations at a prestigious luxury game lodge, ensuring exceptional guest experiences, high operational standards, and a motivated, professional team across all departments.</span></p><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Qualifications & Experience:</span></strong><span style="color:rgb(0, 0, 0);"><br> High school diploma or equivalent; associate or bachelors degree preferred<br> 23 years related experience in lodge or hospitality management<br> Strong business, customer service, leadership, organisational, and interpersonal skills<br> Ability to perform under pressure and manage multiple responsibilities efficiently</span></p><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Key Responsibilities:</span></strong></p><p style="text-align:start"><em><span style="color:rgb(0, 0, 0);">Operations & Staff Management:</span></em><span style="color:rgb(0, 0, 0);"><br> Supervise all departments including F&B, Reception, Guides, Housekeeping, Grounds, and Maintenance<br> Ensure adherence to lodge standards and policies<br> Manage staff contracts, grooming, training, rosters, and leave<br> Approve purchases and oversee stock management and deliveries<br> Capture and report on operational and financial records</span></p><p style="text-align:start"><em><span style="color:rgb(0, 0, 0);">Guest Relations:</span></em><span style="color:rgb(0, 0, 0);"><br> Maintain high levels of guest satisfaction and address special requests<br> Monitor service standards during meals<br> Ensure all guest-facing areas are clean, tidy, and fully operational<br> Assist with check-ins, check-outs, and orientation<br> Handle VIP guests, complaints, and feedback professionally</span></p><p style="text-align:start"><em><span style="color:rgb(0, 0, 0);">Financial & Human Resources:</span></em><span style="color:rgb(0, 0, 0);"><br> Ensure accurate billing, cash-ups, and banking procedures<br> Manage stock takes, inventory control, and resolve discrepancies<br> Monitor cost of sales, margins, and operational expenses<br> Conduct performance appraisals, manage grievances, and facilitate staff training</span></p><p style="text-align:start"><em><span style="color:rgb(0, 0, 0);">Health, Safety & Compliance:</span></em><span style="color:rgb(0, 0, 0);"><br> Maintain hygiene, fire, and safety standards across all areas<br> Take charge during emergencies and evacuations<br> Ensure security procedures are followed<br> Promote a safe and efficient work environment</span></p><p style="text-align:start"><em><span style="color:rgb(0, 0, 0);">General:</span></em><span style="color:rgb(0, 0, 0);"><br> Lead by example with strong leadership, initiative, and problem-solving skills<br> Attend management meetings and carry out reasonable duties as assigned<br> Maintain professional appearance and punctuality at all times</span></p><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Package:</span></strong><span style="color:rgb(0, 0, 0);"><br> Salary: Competitive and negotiable depending on experience<br> Live-in accommodation provided<br> Opportunity to manage a luxury game lodge and lead a professional team</span></p><p style="text-align:start"><span style="color:rgb(0, 0, 0);">? Please note: Due to the high volume of applications, only candidates meeting the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.</span></p>