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South Africa: Deputy General Manager posted by HotelJobs

South Africa: Deputy General Manager posted by HotelJobs

Posted on 2025-08-12 00:00:00

Employer HotelJobs
Category Other IT/Computer
Location South Africa  / South Africa

Job Summary

Deputy General Manager Luxury Hotel Group KwaZulu-NatalAs the Deputy General Manager, you will work closely with the General Manager to oversee the daily operations of the hotel, ensuring consistent service excellence, team performance, and operational efficiency across all departments.This is a key leadership role that combines strategic oversight with hands-on support. You’ll step in as acting GM when required and play a central role in driving guest satisfaction, operational standards, and team morale.Responsibilities:-Assist the General Manager in the day-to-day management of the hotel-Ensure the smooth running of all operational departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance-Uphold and enforce the hotels brand standards, service excellence, and guest satisfaction goals-Monitor operational performance and take action to address gaps in service delivery-Support departmental managers with staff supervision, scheduling, training, and performance reviews-Handle guest escalations or complex complaints, ensuring swift resolution-Oversee stock control, procurement processes, and cost management in coordination with relevant teams-Assist with budgeting, forecasting, and financial reportingRequirements:-Diploma or Degree in Hospitality Management or Business (preferred)-5+ years experience in hotel operations, with at least 2 years in a senior leadership or assistant GM role-Experience in 4* or 5* hotels essential-Proven ability to manage cross-functional teams in a fast-paced environment-Strong financial acumen and understanding of hotel KPIs-Exceptional guest service and communication skills-Highly organized, detail-oriented, and solutions-focused

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