Duty Manager Hotel And Spa
Posted on 2025-03-03
Salary | 240000 |
---|---|
Category | Catering Hospitality |
Location | ZA / South Africa |
Job Summary
Responsibilities:
Ensure a seamless guest journey, from arrival to departure. Engage with guests, addressing feedback and resolving concerns. Monitor guest satisfaction and implement improvements. Lead and uphold high standards across all guest-facing teams. Enforce a zero-tolerance disciplinary code, ensuring professionalism. Collaborate closely with Finance and Reservations teams. Schedule and conduct training to enhance service delivery. Communicate occupancy changes and room moves to relevant departments. Conduct regular training on updated SOPs. Oversee PIT check procedures to guarantee top-tier service. Manage monthly reconciliation of Front Office external supplier accounts. Oversee O-status and Management Accounts. Optimize resource management and minimize waste in the Front Office. Manage Front Office floats, including reception and forex. Ensure compliance with Health & Safety standards.
Requirements:
Matric Tertiary qualification in Hospitality or Hotel Management Valid Drivers License Willingness to work shifts, including night shifts Minimum 3 years experience as a Duty Manager or Assistant Hotel Manager Previous 5-star hotel experience essential Strong computer skills (Protel & MS Office proficiency) Attention to detail & results-driven mindset Innovative thinker with a passion for service excellence Team player with strong leadership skills Personal & professional integrity of the highest standard Certification in First Aid, Fire Fighting, or Health & Safety is an advantage If you have the expertise, passion, and dedication to lead in a world-class hospitality environment, apply now
Duty Manager Hotel And Spa position available in ZA, South Africa. This job position was posted by . The job has been posted on 2025-03-03 in the Catering Hospitality category
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