?Lodge-Based Role: FOH / Duty Manager Vacancy

Position: Duty Manager / Front of House (FOH) Manager
Location: Northern Zululand, KwaZulu-Natal
Property Type: Exclusive 5-star safari lodge, private Big 5 property
Salary: R14,000 per month (live-in, with accommodation, Wi-Fi, food allowance, and uniform provided)

About the Role

An exclusive 5-star safari lodge in Northern Zululand is seeking a professional and guest-focused Duty Manager / FOH Manager to support the General Manager in overseeing daily operations. This is a hands-on, live-in role that requires strong hospitality skills, excellent people management, and an unwavering commitment to delivering an exceptional guest experience.

Key Responsibilities

Guest Experience & Front of House Management

• Warmly welcome guests and manage seamless check-in/check-out.

• Maintain a professional presence across guest areas, ensuring high service standards.

• Oversee dining service and guest-facing operations, ensuring memorable experiences.

• Handle guest queries and complaints with professionalism and efficiency.

Daily Operations & Duty Management

• Act as Manager on Duty in the absence of the General Manager.

• Oversee housekeeping, kitchen, guiding, spa, and maintenance teams to ensure smooth daily operations.

• Coordinate staff briefings and monitor lodge facilities for cleanliness, safety, and functionality.

• Support stock control, ordering, and receiving of supplies.

Staff Supervision & Development

• Supervise and mentor FOH staff, ensuring service excellence.

• Assist with scheduling, HR admin, and training initiatives.

• Foster a positive, professional, and guest-centric team culture.

Administration & Reporting

• Support reservations, guest billing, and general lodge administration.

• Maintain accurate operational records (guest feedback, maintenance, incidents).

• Provide updates to management on staff performance and operational issues.

Requirements & Qualifications

Essential:

• Minimum 23 years in luxury lodge management or FOH supervision.

• Strong interpersonal and guest-relations skills.

• Leadership experience with proven team management ability.

• Computer literacy (MS Office, PMS/reservation systems).

• Ability to work under pressure and adapt in a remote lodge environment.

Preferred/Advantageous:

• Knowledge of F&B service standards.

• Financial administration exposure (billing, stock control).

• Valid drivers license.

Personal Attributes

• Professional, presentable, and confident.

• Friendly, approachable, and proactive.

• Detail-orientated with strong problem-solving skills.

• Hands-on with a strong work ethic.

Package & Benefits

• R14,000 per month (commensurate with experience).

• Live-in role with accommodation, Wi-Fi, food allowance, and uniform provided.

• Opportunity to grow within an exclusive, high-end safari lodge environment.

? TO APPLY
Submit your CV, contactable references, and a recent head & shoulders photograph ASAP!

? Please Note: If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.