South Africa: Foh/Duty Manager posted by Bright Placements

Job Title FOH / Duty Manager – Game Farm / Safari Lodge Location Game Farm / Private Reserve – South Africa (Live-in position common) Job Purpose To oversee daily lodge operations with a strong focus on guest experience , staff supervision , and smooth front-of-house service , while acting as the on-duty manager in the absence of senior management. Key Responsibilities Guest Experience & FOH Welcome and host guests, ensuring a high-end safari experience Manage guest check-ins, check-outs, and room allocations Handle guest queries, special requests, and complaints professionally Coordinate daily activities (game drives, meals, spa, transfers) Maintain lodge standards in line with brand expectations Duty Management Take full responsibility for lodge operations during shifts Act as point of contact for emergencies or operational issues Ensure smooth communication between departments (guiding, housekeeping, kitchen, maintenance) Open and close lodge as required Staff Supervision Supervise FOH, housekeeping, and service staff Assist with staff schedules, attendance, and discipline Train and mentor junior staff in service standards Foster a positive team culture Administration Handle reservations and booking systems (e.g. NightsBridge, ResRequest, Opera) Manage guest billing, cash-ups, and basic financial controls Maintain daily reports, guest feedback, and incident logs Stock control for FOH and bar areas (where applicable) Health, Safety & Compliance Ensure compliance with lodge safety procedures Enforce hygiene and food safety standards Assist with conservation or reserve protocols when required Minimum Requirements Grade 12 (Matric) 2–5 years’ experience in hospitality (lodge, hotel, or game farm environment) Previous FOH Supervisor or Duty Manager experience preferred Computer literate (MS Office, reservation systems) Valid driver’s licence Fluent in English (additional languages an advantage) Preferred Skills & Attributes Excellent communication and people skills Strong problem-solving ability Professional, calm, and guest-focused Able to work long hours, weekends, and public holidays Passion for hospitality, nature, and wildlife Ability to live and work in a remote environment Salary & Benefits (Typical – varies widely) Live-in accommodation Meals while on duty Uniform provided Potential gratuities