South Africa: Front Office & Reservations | Kzn Midlands posted by HotelJobs

? ?? ??????????? ??????????? is assisting a Luxury Boutique Hotel in the KZN Midlands to recruit an energetic ????? ?????? ??? ????????????

This role offers a unique opportunity to become part of a highly regarded hospitality team at one of the Midlands most exclusive destinations. While you will support the front office with guest-facing duties, the core focus will be on managing and processing reservations accurately and efficiently.

You will play a pivotal role in ensuring seamless communication, precise data management, and excellent guest service from the first enquiry through to check-out. By taking ownership of day-to-day reservations, you will relieve pressure on the management team (particularly the Front Office Manager) and contribute to the smooth running of the department.

Key Responsibilities

Manage hotel and self-catering reservations via phone, email, OTA platforms, and direct bookings.

Accurately process confirmations, amendments, and cancellations while ensuring all guest data is correctly captured.

Liaise with guests to provide pre-arrival support, handle special requests, and coordinate itineraries.

Support front office operations including guest check-in/check-out, concierge services, and general administration.

Work closely with the Front Office Manager and management team to ensure a seamless guest experience. Provide reception cover when required.

Skills & Attributes

Previous experience in hospitality reservations and/or front office roles.

Familiarity with Opera or similar booking/reservation systems.

Strong administrative and organisational skills with high attention to detail.

Excellent written and verbal communication abilities with the ability to multitask and remain calm under pressure.

Guest-focused, personable, and professional demeanour.

Package R9,000 – R13,000 (Depending on experience).

Benefits: Live-in (no meals), Wi-Fi and Provident Fund

Start: ASAP

Please note Although we appreciated all applications received, we will only reply to those candidates who have the background and experience required. Thank you for understanding.