Job Description
About the Role
We are seeking an exceptional Guest Experience Agent to join our 5* hotel team in Dubai. As a Guest Service Ambassador, you will be responsible for delivering world-class customer experiences, managing guest interactions from arrival to departure, and ensuring seamless check-ins and check-outs.
Key Responsibilities
- Greet guests and provide warm welcomes
- Assist with check-in and check-out processes
- Provide information about hotel amenities and local attractions
- Address guest complaints and issues promptly and professionally, ensuring a positive experience
- Manage room bookings, take new reservations, and update existing ones
- Answer phone calls for internal and external guests and act as a central point of contact for various hotel departments
- Handle billing, balance floats, and perform other administrative tasks as needed
Requirements
- Grade 12 A formal hospitality qualification
- At least 2 years of front office / guest relations experience in a 5* hotel
- Excellent customer service and interpersonal skills
- Detail-oriented and organized
- Ability to multitask effectively
- Proficiency with computer and reservation systems
- Professional and calm demeanour, especially in stressful situations
- Flexibility to work various shifts, including nights, weekends, and holidays
Qualifications
- Completed Grade 12 A qualification
- Matric certificate (not specified as a formal qualification)
Salary & Benefits
Basic Salary: AED 5000/ USD 1300 + service charge. Other benefits provided: Accommodation (2 in 1), transportation, meals, medical insurance, leave ticket & on boarding ticket
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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