Job Description
About the Role
We are seeking an experienced and passionate Guest Experience Manager to lead and shape the full guest journey at our luxury lodge in Sabi Sands. This is a senior leadership role responsible for ensuring every guest interaction from pre-arrival to post-departure is seamless, emotionally engaging, and memorable.
Key Responsibilities
- Guest Journey Ownership
- Oversee the integrity and execution of the end-to-end guest journey
- Design and protect key guest rituals, moments, and transitions
- Curate personalised experiences for VIPs, repeat guests, and special occasions
- Act as escalation point for complex or sensitive guest situations
- Experience Delivery & Presence
- Maintain a visible, engaged presence in guest areas
- Conduct daily experience walkabouts and informal quality checks
- Observe guest behaviour to proactively adjust service
- Partner with F&B, wellness, guides, housekeeping, and other teams to ensure seamless delivery
- Elevate guest interaction quality through coaching and leadership
- People Leadership & Coaching
- Lead, inspire, and develop guest-facing teams to deliver intuitive, emotionally intelligent service
- Set clear expectations around presence, communication, and guest interaction
- Facilitate experience-focused training and coaching sessions
- Identify and develop future talent
- Reinforce accountability while nurturing pride in service
- Brand & Experience Custodian
- Ensure all guest touchpoints align with brand values and experience standards
- Protect intimacy, warmth, and authenticity in all experiences
- Contribute insights to enhance overall guest experience strategy
- Prepare and oversee special occasions in conjunction with relevant departments
- Guest Feedback & Insight
- Engage with guest feedback during and after stay
- Identify trends and recurring issues to drive improvements
- Share actionable insights with lodge leadership
- Commercial Awareness
- Enhance revenue through curated guest experiences
- Support repeat visitation and guest loyalty
- Balance guest delight with operational and financial sustainability
Requirements & Profile
- 58 years of experience in luxury hospitality or lodge/hotel environments
- Proven experience in guest relations or guest experience leadership
- High emotional intelligence and interpersonal presence
- Strong written and verbal communication skills
- Exceptional attention to detail and situational awareness
- Exposure to guest experience design or service philosophy (advantageous)
- Familiarity with guest feedback platforms and PMS systems (advantageous)
- Personal Attributes
- Enthusiastic about people and guest experience
- Calm, grounded, and emotionally perceptive
- Naturally hospitable and intuitive
- Confident, proud of service, and team-focused
- Proactive, solution-oriented, and adaptable under pressure
Salary & Benefits
Salary: Negotiable DOE
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep copies of job descriptions for positions you apply to - they're useful for interview prep.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
South Africa: Millwright posted by Greys Recruitment
Position: MillwrightLocation: Isando, GautengDirect Report: Production ManagerIndustry: PackagingRequirements:Grade 12 (Matric)Minimum N3 in Millwright...
View JobSouth Africa: Senior ToolMaker posted by Greys Recruitment
Location:Ottery, Cape TownRequirements:Grade 12 (Matric)Trade Tested Tool, Jig & Die Maker (MERSETA)Minimum N2 qualification10–15 years’ experience (or...
View JobSouth Africa: Junior Engineer posted by Greys Recruitment
Position: Junior EngineerLocation: Isando, GautengIndustry: PackagingMinimum Qualifying Criteria:Grade 12 (Matric)Bachelor’s Degree in Mechanical...
View JobSouth Africa: Process PET Technician posted by Greys Recruitment
Position: PET Process TechnicianLocation: Phillipi, Western CapeIndustry: PackagingDirect Report: Production ManagerMinimum Qualifying Criteria:Matric...
View JobPaarl: Sea Freight Controller posted by Hire Resolve
Our client, a prominent agricultural exporter, is seeking a Sea Freight Controller for their logistics operations in Paarl. This role…
View JobPaarl: Air Freight Controller posted by Hire Resolve
A leading Agricultural Export company is looking for an experienced Air Freight Controller with strong experience in the perishable industry…
View Job
Browse Employers
Job Alerts