East London: General Manager: Food & Hospitality Services posted by Abantu Staffing Solutions

About the Role

The General Manager: Food & Hospitality Services is a key leadership position that oversees the overall management of our business, ensuring maximum profitability, operational standards, excellent customer service, and compliance with relevant Acts. This role reports to the Directors/EXCO and has 5 direct reports: Sales Reps, Warehouse Manager, Retail & Admin Manager.

Key Responsibilities

• Comply with all relevant management reporting processes
• Manage all financial procedures of the business
• Maintain correct and competitive pricing and ensure an acceptable Gross Profit percentage is managed and achieved
• Ensure all outstanding Debtors/Accounts are recovered timeously and review and authorize all transactions reflected on the bank statements plus review and authorize creditor payments
• Interpret management reports, review monthly management accounts, comment on variances, and take relevant action
• Consistently monitor warehousing, product, labor costs, and pricing, ensuring departmental projections and budgets are adhered to

• Ensure all operational standards are implemented and maintained at the business as required by the Company
• Comply with all relevant checklists & evaluations as set out by the Company and ensure audit compliance pertaining to the business in which the business operates
• Interface with customers & clients, resolve queries and complaints, and ensure high levels of customer satisfaction
• Ensure stock takes take place on a daily, weekly, monthly, and quarterly basis and ensure all company procedures are followed and shrinkage controlled

• Oversee that all staff’s time and attendance is monitored and controlled
• Manage staff’s performance standards and adhere to company timeframes for performance management
• Ensure staff developed, training needs identified, and relevant training implemented in liaison with the Group HR Manager
• Interview and hire applicants when vacancies arise
• Ensure all staff adhere to the Company’s disciplinary code and be involved in disciplinary process as required
• Manage and lead dynamic sales team and ensure budgets are achieved and align this to the overall sales strategy of the business

• Ensure appointed Health & Safety Officer complies with all safety standards and regulations
• Ensure all staff are knowledgeable of the warehouse’s emergency procedures, where all emergency shut-offs and exits are located, and assist customers when necessary in case of an emergency
• Ensure management facilitates all emergency response training and health and safety training for all relevant staff
• Ensure that the business is a safe, clean, and healthy environment at all times
• Carry out any duty or requirement imposed on the business by the Occupational, Health & Safety (OHS) Act
• Report any unsafe or unhealthy situations to Executives
• Ensure that the requirements of the OHS Act are complied with by all team members

Requirements

• Grade 12 / Matric
• Relevant post-matric qualification (advantageous)
• 5+ years experience in food service / warehouse & logistics / retail environment
• 5+ years experience in a management role
• Strong computer skills, specifically MS Excel
• Packaging experience (advantageous)

Qualifications

(No qualifications mentioned in the original job description)

Salary & Benefits

(No salary or benefits information mentioned in the original job description)

Note:

The “Budgets” section was not included as it did not contain any specific details.